Optimizing Omnichannel Returns to Reduce Inventory Levels

| Curtis Greve

As online sales grow at double-digit rates, ecommerce returns are growing even faster, typically three to four times greater than for stores, and carry a high level of value. The opportunity is to get online returns from the store back to fulfillment centers quickly in order to maximize their value. Here’s how to make it happen.

Happy Returns Launches In-Store Returns Kiosks

| Mike O'Brien

Expanding on the success of its return bars in shopping malls, Happy Returns has created in-store kiosks where retailers can let customers do self-service returns, with a number of major chains kicking the tires as a possible launch partner. See how the solution works to solve the issues related to in-store ecommerce returns.

The Risk/Opportunity of Try Before You Buy and Ecommerce Returns

| Mike O'Brien

Try before you buy has become increasingly popular for apparel retailers because shoppers love it, but it can play havoc with returns. Justin Press of Brightpearl shares his insights in this latest edition of the MCM CommerceChat podcast. He will also lead a panel on this topic at Ecommerce Operations Summit, April 9-11 in Columbus, OH.

Thinking Holiday Peak Season? Don’t Forget Reverse Logistics

| Don White

If you’re looking to revamp your warehouse processes to drive faster fulfillment, don’t forget that an efficient returns process is just as important in driving a better customer experience. Let’s take a look at how you can master reverse logistics and make the process count toward your bottom line this peak season and beyond.

Merchants Differentiating in the Last Mile, Returns, Outsourcing

| Mike O'Brien

As merchants search for ways to contend with the behemoth of Amazon – which accounted for about half of ecommerce sales in 2017 – many are focusing on the last mile, returns and outsourcing to battle back. This MCM Outlook report, based on our annual survey of Multichannel Merchant readers, looks at trends and stats in all three areas.

Value of Holiday Returns Estimated to Hit $90 Billion

| Mike O'Brien

What goes out must often come back, and this year is expected to set another record for returned goods after the holiday season, according to Optoro, a firm that specializes in reverse logistics. The company estimates $90 billion worth of holiday gifts will be returned.

New Year’s Resolution for Suppliers: Get in Charge of Chargebacks

| Chris Caouette

Feeling Amazon’s pinch, retailers are under intense pressure to get shipments right every time. To get the level of performance they need from suppliers, they turn to chargebacks. But for suppliers, they’re a margin killer and drag on your business. Here are 7 steps to help you limit their impact.

Ecommerce Returns Help Shape the Customer Experience

| MCM staff

Ecommerce returns are increasing, and merchants need to find new ways to deal with the constant influx. Learn how some top brands are getting ahead of the situation, including making the reverse logistics process more efficient, increasing the speed of customer credit and using friction-free returns as a way to increase customer lifetime value.

UPS, shipping, financial results, operations and fulfillment, FedEx, TNT

UPS Explains Rationale of New Optoro Partnership

| MCM staff

Multichannel Merchant recently caught up with Steve Brill, vice president for retail and global B2C for UPS, to dig a bit deeper into the rationale behind the agreement. See what each side brings to the table, and the benefits created by the combined solution.