returns process

Returns Should Not Be Just a Business Cost: Report

| Mike O'Brien

Despite all the attention paid to skyrocketing returns, most retailers in 2022 still treat them as simply the cost of doing business instead of as a strategic focus area and opportunity for a stepped-up customer experience, and the numbers of a new report bear out that approach.

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Returnless Refunds, the Rise and Risks

| Diana Edmonds

For lower-priced products or some less expensive bulky items, returnless refunds can be cheaper than shipping the item back, restocking, selling and shipping again. But this also has its own risks, with the potential to encourage malicious shopper behavior and opening another avenue for scammers trying to score free stuff. 

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Can Selfies Help Reduce Apparel Returns?

| Mike O'Brien

Can selfies help solve the nagging problem of apparel returns? That’s the assertion of Nosto, provider of what it calls a commerce experience platform. Of consumers surveyed in the U.S. and UK, 61% said if brands posted photos and videos online of actual shoppers wearing their products, it would cut down on the number of returns.

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Dealing With Home Improvement Returns Season

| Scott Huddle

Home improvement shopping season is in full swing. Unfortunately, spring is also a sign that retailers are entering one of the most logistically challenging and costly returns seasons of the year. Here is a review of major returns issues following home improvement season, and what retailers can do to mitigate the fallout.

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Boox Launches Reusable Bags Alongside Boxes

| Mike O'Brien

Boox, a company providing returns service with reusable boxes being trialed by companies like Sephora, Revolve and lululemon, is rolling out a line of reusable bags as it expands into apparel and other categories and looks to grow its footprint beyond the U.S. and the UK. The Boox Baag, as it’s called, is made from recycled polyester.

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Happy Returns Free for PayPal Checkout Merchants

| Mike O'Brien

PayPal is extending returns services through its Happy Returns unit for free to all PayPal Checkout merchant customers, while also naming Ulta Beauty as an in-store returns bar partner, adding 1,300 locations and bringing the total to more than 5k in the U.S. The returns portal is also localized to 8 languages for EU and Canada.

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Narvar Offers Ecommerce Returns Home Pickup

| Mike O'Brien

Narvar is letting retailers offer customers the convenience of home pickup of returns within one to 10 days for a convenience fee, a service that was piloted at 70 companies in Q4. The home pickup service is currently offered in San Francisco, New York, Los Angeles, Chicago and Houston, with plans to expand to about 100 more markets.

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Ecommerce Returns: Reducing the Profit Hit

| Brian Barry

For decades, studies show a high percent of customers feel ease of returning products impact their purchasing decisions. “Free” returns shipping makes shopping even more attractive. Who wants to buy a product that can’t be returned or carries onerous conditions? Here are 7 ways to lessen the profit impact of ecommerce returns.

returns process

Fulfillment Workers Deserve a Reliable Returns Process

| Eric Allais

Given the tight labor market and climbing ecommerce order volumes, planning ahead has never been more fundamental. Like any fulfillment center function, your returns process can impact employee retention. Here’s how you can make your organization more attractive for current and future employees.

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How Data Addresses Unavoidable and Avoidable Returns

| Ken Fleming

With the imperative to reduce returns shipping costs, it’s no wonder SMB fulfillment teams increasingly look for data trends. Patterns can help identify recurring fulfillment errors, which can be eliminated to help reduce avoidable returns. But as the stakes continue to rise, how do you address “unavoidable” returns?