As your business grows, a clearly outlined shipping and returns policy on your website will help set customer expectations and guide your customer service team. Here are 5 steps that will help you achieve these two important goals.
Even the most efficient multichannel merchant often struggles with managing excess inventory. Common practices such as discounting or liquidation devalue products and undermine sales. And ecommerce makes it easier for shoppers to find cut-rate products. Here are 8 steps to help you avoid the biggest inventory management mistakes and come out on top.
A new CBRE report has found that rapid growth in ecommerce returns is creating future demand for new or expanded facilities to handle reverse logistics. Find out how this trend is expected to play out and what the implications are for operations and fulfillment.
Companies are grappling with higher ecommerce return rates, and how to address reverse logistics as well as capturing the maximum value of inbound goods. Find out the results of the MCM Outlook Survey on ecommerce returns, and what can be done to keep the growing rates in check.
What were some of the major themes in handling holiday 2015 returns?
Patrick Allard, VIce President of Sales and Business Development for Newgistics, recently spoke with Multichannel Merchant Senior Editor Mike O’Brien on what his company observed from working with its 450+ retail customers, including the growth in ecommerce returns processing and the impact of trends like free returns and other perks offered by retailers.
Newgistics discusses increased omnichannel returns during the recent holiday season, and best practices in returns that can help drive sales and profit.
While the flood of returned holiday orders cause reverse logistics headaches for retailers, technology has answers to address the problem. Find out how.
Battling Amazon and customer expectations are major challenges, but supply chain and infrastructure are the real elephants in the room. How do you fix it?
To optimize operations and drive success, retailers must focus on processes, technology and people across all 8 stages of the omnichannel order lifecycle.
U.S. consumers are continuing to demand convenience, advanced mobile features, flexible shipping options and ease of product returns, according to the fourth annual UPS Pulse of the Online Shopper study.