FedEx driver holiday snow feature

One FedEx Ground Contractor Group Disbands, Another Forms

| Mike O'Brien

After making a lot of noise this year with a list of grievances including poor management practices and bad peak season forecasting leading to the brink of insolvency for many, an association of FedEx Ground contractors has disbanded, taking a shot at the founder on the way out the door.

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Pitney Bowes Investor Looking for Changes

| Mike O'Brien

A hedge fund which made millions with its stake in GameStop before the struggling retailer became a Reddit-fueled stock phenomenon has invested in Pitney Bowes, believing its assets are undervalued, and suggesting its ecommerce unit could be sold. Hestia Capital may put forward a former Stamps.com executive as a director.

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Carbon Offset Program Offered by ShippingEasy Through Holidays

| Mike O'Brien

Realizing the demand from both its merchant clients and their end customers to address the heavy carbon emissions associated with ecommerce deliveries, especially around peak holiday season, platform provider ShippingEasy is offering a carbon offset program through Jan. 12, 2023.

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Using Customer Delivery Personas as a Growth Tool

| Chris Jones

How do you create a positive delivery experience that offers consumers the choice they crave, translating your last mile delivery process into repeat purchases and brand loyalty? Retailers in the know are focusing on delivery segmentation to differentiate themselves, crafting customer delivery personas to inform their last mile deliveries.

USPS old mailboxes

USPS Sees Revenue Gain, Net Loss, Parcel Drop

| Mike O'Brien

The U.S. Postal Service reported a revenue gain for the year but an income loss, while parcel volume continued to drop relative to the 2021 pandemic surge, as the USPS like other shippers has experienced a slowdown in ecommerce-related business due to challenging economic conditions.

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One Broker’s View: Let’s Lift OT Exemption for Truckers

| Mike O'Brien

Companion bills in the U.S. House and U.S. Senate aim to amend the 1938 Fair Labor Standards Act, removing the overtime exemption for truckers. Predictably, it’s opposed by shippers and rail carriers, and supported by unions, trucking associations and safety groups. A spokesman for a major auto carrier explains why he supports it.

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UPS Beats on Q3 Bottom Line, Posts Slight Revenue Miss

| Mike O'Brien

UPS posted strong Q3 financial results, falling a bit short on revenue vs. the analyst consensus but beating on earnings, as the company was lauded for successfully making network adjustments to falling volumes, unlike rival FedEx’s report about a month ago. The brown carrier also expects peak season volume to be lighter than 2021.

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UPS Matches FedEx With 6.9% GRI for 2023

| Mike O'Brien

Days before its third quarter earnings report, UPS matched rival FedEx by announcing a general rate increase of 6.9% for 2023, an unprecedented figure for both major carriers set as a benchmark for pricing shipper contract rates. FedEx took heat last month in announcing its rate increase last month, as it reported a painful quarter.

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Instacart, San Diego Reach Worker Settlement

| Mike O'Brien

Instacart and the attorney’s office for the city of San Diego have reached a settlement over charges it misclassified its delivery drivers as contractors, a heated and ongoing issue in California and elsewhere that challenges the economics of last-mile delivery companies using the pervasive gig model.

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FedEx Ground to Contractors: Expect Lower Peak Volume

| Mike O'Brien

FedEx Ground told its base of 6,000 contractors that domestic peak season volume is expected to be lighter than previously reported, as the company battles headwinds a year after package flow fell below forecasts, causing pain and outcries from contractors who invested heavily in trucks and drivers.