C.H. Robinson on mobile phone

C.H. Robinson and TaskRabbit Team Up for SMB Ecommerce Shippers

| Mike O'Brien

Major logistics and shipping firm C.H. Robinson has added a parcel option to its Freightquote self-shipping tool to better service small-to-medium-sized businesses, while also partnering with project crowdsourcing provider TaskRabbit to give them access to ecommerce fulfillment services. The combination is an industry first.

UPS Rocks Q2, With Average Daily Volume Up a Record 22.8%

| Mike O'Brien

A few weeks ago, analysts predicted FedEx’s strong Q4 results were a preview of coming attractions for when UPS reported. They weren’t wrong. UPS reported a record 22.8% surge in average daily shipping volume in Q2, fueled by massive ecommerce growth, and a 65% increase in shipments to consumers, nearly 70% of total volume.

FedEx robot sort arm

FedEx Express Adds Robotic Arms to Help Handle Ecommerce Surge

| Mike O'Brien

This month, FedEx Express installed four robotic arms inside a sortation hub in its hometown of Memphis, in response to demands placed on its services in the midst of the massive pandemic-influenced surge in ecommerce orders. Yaskawa America supplied the robotic arms and Plus One provided the software system.

MCM CommerceChat Podcast

How Will USPS Policy Changes Impact Shippers and the Agency Itself?

| Mike O'Brien

What do major changes at USPS mean for thousands of businesses that rely on it daily for parcel delivery, as well as giants like UPS, FedEx and Amazon? How will these changes affect SLAs and CSAT? We discuss these issues with Cathy Roberson, founder and president of Logistics Trends and Insights on our latest MCM podcast.

FedEx Beats Q4 Expectations, Driven by Massive Surge in Ecommerce

| Mike O'Brien

FedEx surprised to the upside in Q4, its laser focus on ecommerce capabilities in recent years paying off in terms of responsiveness to massive online buying, even as service stumbles were reported in a couple states. It seemed none the worse for having parted ways with Amazon in 2019 to seek more profitable customer relationships.

Postmates Weighing Either IPO or Being Acquired, Possibly by Uber

| Mike O'Brien

Postmates is considering either an IPO or an acquisition by Uber to augment the latter’s own Uber Eats delivery services as its core ride hailing suffers during the pandemic, according to several media reports. The fourth largest U.S. food delivery service has also received a second offer from a special purpose acquisition company.

3 Tips for SMBs to Turn COVID-19 Customers into Long-Term Loyalists

| Krish Iyer

Not only have small businesses been able to rise to customers’ heightened expectations during the pandemic shutdown as they pivoted to ecommerce, they stepped up and filled major supply gaps. SMBs now have a window of opportunity to convert one-time customers into long-term loyalists, and here’s how they can do so.

FedEx Follows Suit with COVID-19-Related Peak Surcharges for Shippers

| Mike O'Brien

It took FedEx less than a week to react to UPS’s new COVID-19-related peak surcharges by rolling out its own new fee schedule to cover additional volume-related costs, with a couple wrinkles separating the two plans and no end date specified, again impacting large-volume shippers. The new charges went into effect June 8, with no end date.