Omnichannel, omnichannel fulfillment, omnichannel strategy, retailers, retail, online retail, Operations and Fulfillment, ship to store, ship from store, in-store pickup, OMS Systems, Order Management Systems, order management, order management partner

Creating a Winning Omnichannel Experience

| MCM Staff

How do you deliver a seamless omnichannel experience and avoid margin erosion? In this new video from Multichannel Merchant, Radial executive John Byrde provides insights and tips that can help you achieve both.

Nordstrom, Costco, UPS Join Last-Mile Delivery Study in Seattle

| Mike O'Brien

Nordstrom, Costco and UPS have joined with a team from the University of Washington in Seattle to study solutions to last-mile delivery issues in urban areas. See what the group is charged with doing, and learn more on this topic in a session at Operations Summit 2017, March 27-29 in Pittsburgh, PA.

ecommerce fulfillment center

5 Essential Practices for Ecommerce Distribution Center Fulfillment

| Eric Lamphier

There are 5 essential practices for the digital economy that can help merchants ensure a successful ecommerce distribution center operation. These operating principles in fulfillment, operations and labor management will help mitigate the risks created by expanding ecommerce and omnichannel business.

How To Manage Outside Partnerships

| Randy Stocklin

There is always a fine line when deciding what you can, and should, manage in-house, versus what could be outsourced. Here are a few tips on managing partner companies.

Save the Date: Operations Summit 2017

| Mike O'Brien

The Multichannel Merchant team is getting geared up and excited about the sixth annual Operations Summit 2017, which will be held in Pittsburgh, PA March 27-29 at the David L. Lawrence Convention Center. Put it in your calendar now to make sure you and your team don’t miss the only event exclusively about direct-to-customer and omnichannel operations.

women in operations

Women are Making Big Strides in D-to-C Operations

| Tim Parry

Angie Stocklin has a BS, Psychology and an Ed.S, School Psychology. Pooja Agarwal has a BA in Economics and Anthropology from the University of Michigan. So what led them into the male-dominated field of direct-to-customer operations? In Multichannel Merchant’s September 2016 issue, we look at the success stories and accomplishments of Stocklin, Agarwal, and eight other female D-to-C operations executives.

Women in Operations 2016 | Kimberly Silva

| Tim Parry

Kimberly Silva oversees the Operations for Fairytale Brownies, and her job includes – but is not limited to – baking production, food safety, food defense, product distribution and facility operations. Read more about Silva’s accomplishments in a male-dominated field in our exclusive Women in Operations section of MultichannelMerchant.com.

Women in Operations 2016 | Angie Stocklin

| Tim Parry

Angie Stocklin has two degrees: a BS in Psychology and an Ed.S. in School Psychology. So how do those degrees translate into Stocklin’s day-to-day role as the COO of direct to customer eye wear seller One Click Ventures? Check out Stocklin’s profile in Multichannel Merchant’s exclusive Women in Operations section.