The Ones to Watch

| MCM staff

As economic uncertainty becomes part of the way we do business, it’s impossible to even speculate what the next few months will bring, let alone the next

A Defining Moment

| Barbara Arnn

This year’s annual conference of the Council of Logistics Management, held in Chicago, witnessed a milestone in the history of logistics and supply chain

Savings Banked

| MCM staff

Ten years of miracle-managing your DC, and they still expect you to find ways to cut costs! It’s October, the first holiday book has dropped, and you

Foaming at the Mouth

| Rama Ramaswami

You’re furious. Your heart pounds, the sweat breaks out on your forehead, and you’re gnashing your teeth. You may be in the grip of Web rage, according

Moving Forward in Reverse

| Jeff Kline

LAST JUNE FEDEX GROUND EXPANDED its return options for catalog and online retailers by introducing a new Consolidated Return Service. This service targets

Higher Standard

| D. Douglas Graham

The Robert Bosch Group’s outsourcing relationship with third-party logistics provider Standard Integrated Logistics Corporation of Columbia, SC, has netted

The Not-So-Chic Customer

| MCM staff

Stereotypes have their uses. Where would we be, for instance, without the parcel or the order size? It’s a little riskier, though, to pigeonhole customers.

Transparent Managers

| John Whitlow

EXCELLENT LEADERS never forget that they are responsible for supporting the corporation, and they avoid derogatory comments about it. One essential skill

eye candy

| MCM staff

PUT any woman into a Sephora shop and it’s like watching a kid in a candy store. If that woman happens to be a cosmetics junkie, watch out! The response