NOW HEAR THIS

| Karen Berman

HE STRAPS ON A SMALL WIRELESS TRANSMITTER, adjusts a headset, and he’s off. Is he a salesman setting out on a road trip in a state that prohibits hand-held

GOLDEN RETRIEVER

| Richard Sawyer

If you’re still chasing CRM, ERP, SCM, VIM, TIM, and what have you, you’re barking up the wrong tree. None of these much-heralded applications have had

Break Time

| Thomas G. Dolan

There was a time when most goods sold in this country were made in this country when you received a faulty shipment, you could send it back. But now that

Pick of the Bunch

| Rama Ramaswami

What do exotic produce and third-party logistics services have in common? Their buyers are picky. This year, companies that use 3PLs are examining the

Sense and Sensibility

| MCM staff

A lift operation enhanced by an obstruction sensing system is a new offering by McConnellsburg, PA-based JLG Industries, Inc. The self-propelled vertical

Honey, I Shrunk the Dot

| MCM staff

There is the real world, and there is the electronic world. Tech shop findtheDOT, Inc., based in Oakland, CA, offers a technology designed to connect

Just for You

| Curt Barry

The sector of the direct-to-customer marketplace is populated by thousands of modest catalogs, single-product companies that do direct marketing through

Smarter, Not Harder

| Jeff Kline

Lack of consumer confidence and a slowdown in spending have begun to hurt catalogers. After years of double-digit growth, in recent months many companies

Here, You Do It

| Linda Water Nelson

Just as insects rely on cooperation and delgation to build complex social systems, business must rely on partnerships to build complex operations. Today’s

Profile: BILL MONK

| Rama Ramaswami

Director of Logistics Nordstrom.com How long have you been in logistics? I didn’t go to school for it. I was a paperboy for nine years, and I always tried