Bon-Ton to Consolidate Four Fulfillment Centers into One
Bon-Ton announced on March 5 that it has signed a lease for a 743,000 square-foot direct-to-consumer fulfillment center in West Jefferson, Ohio in response to its growing ecommerce operations.
Warehouse
5 Reasons Why You Need to Join Me at the Operations Summit
We are just a few weeks away from the 2014 Operations Summit and we have an insane line up of speakers and probably the best series of sessions in the shows history. But if that doesn’t convince you, hopefully these reasons will!
FedEx Freight to Increase Shipping Rates by 3.9%
FedEx announced this week that its subsidiary, FedEx Freight, will increase its shipping rates by 3.9%, effective March 31.
A Fantastic Customer Experience Doesn’t End With the Sale
Failing to fulfill customers’ orders in a timely fashion can spell disaster for retailers of any size. Delivering products late can kill sales, batter your reputation and destroy customer loyalty. It can also squander all of the time, money and resources you spent acquiring new customers. Which is exactly why merchants need to remember that the customer experience journey doesn’t end with a sale.
Subscription Commerce Success Visualized
Acquisition and conversion may still be getting the lion’s share of marketing budgets, but the ROI on retention efforts is higher than ever. No matter what your business does, subscription programs represent a great opportunity to maximize recurring revenue, retention & lifetime value.
Valentine’s Day Customer Service Wilted for 1-800-Flowers
While most people would have forgiven delivery people for not being able to make deliveries on uncleared roadways, many 1-800-Flowers customer took to social media to express their displeasure with the brand.
The Home Depot Opens Same-day Shipping Fulfillment Center
The Home Depot has opened the first of three new same-day shipping focused direct fulfillment centers in the U.S., adding more than three million square feet to its supply chain.
Newegg Takes on Amazon Prime with Premier Offering
Newegg has launched a subscription-based program called Newegg Premier, which offers its 25 million registered customers benefits similar to Amazon.com’s Amazon Prime, according to a post on Newegg’s blog.
How Fairytale Brownies Tackles Big Operational Challenges
Life isn’t a piece of cake for small merchants, even if they sell something as sweet as brownies. David Kravetz talks about some of the ways Fairytale Brownies tackles the operational challenges they face as they compete in the marketplace.
Men’s Wearhouse Introduces International Shipping for Online Customers
Men’s Wearhouse extends its reach to existing customers who live outside the United States by offering international shipping.