What’s new in customer reviews
Think customer reviews aren’t important to e-commerce sites? Think again. Even if your site is using all of the traditional e-commerce tools prominent
Warehouse
The case for home-based call agents
Why not? Technically speaking, all they need is a dedicated high-speed Internet line and a dedicated phone line. But if you don’t hire the right people,
Time for a chat?
Imagine a retail location with no sales clerks available to help people who have questions or can’t find products. That’s the state of an estimated three
Draper’s & Damon’s sends calls home
After Four Years in the Philippines, Draper’s & Damon’s has brought its call center back to the U.S. The women’s apparel merchant had been using a third-party
How manufacturing costs affect paper prices
Oh, if only life were simpler. If prices were easy to forecast, we could always buy low and sell high. And if falling demand always led to falling prices,
Keep your chat agents local
While Many U.S. Call Center Jobs have migrated to offshore providers, some experts feel that foreign click-to-chat agents don’t translate well. Alton
BI systems across the enterprise
The most serious business information problem companies face is finding a single version of the truth. Many companies are installing best-of-breed systems
USPS takes on returns
Shippers that overlook returns are missing out on a significant opportunity to reduce costs. Returns are especially costly for catalog and Web merchants,
Paper Wishes Takes On Its Own Fulfillment
Multichannel crafts merchant Paper Wishes in late 2007 thought it would be a good thing to bring its fulfillment closer to home by choosing a nearby outsourcer. But after a disastrous experience with a local third-party provider, the marketer last year decided to take charge its own fulfillment.