The deal with DHL restructuring
Rumors had been circulating for months that Deutsche Post would pull its DHL delivery service out of North America. It didn’t, but it’s taking some drastic
Warehouse
What you can learn from a telemarketer
Author Raymond Carver once wrote, You never start out life with the intention of becoming bankrupt or an alcoholic or a cheat and a thief. Or a liar.
Federal judge, Congress defang FACTA
Merchants in May received two pieces of good news on the ill-crafted Fair and Accurate Credit Transactions Act, or FACTA. Congress passed a bill protecting
Packaged Goods
So maybe packing product into containers to be shipped to customers isn’t the sexiest part of multichannel selling. But it is one of the most important.
Provide Commerce adds Red Envelope to stable
Embattled gifts cataloger Red Envelope found a buyer, as we reported last month. But it’s not Creative Catalogs Corp. After a U.S. Bankruptcy Court-supervised
J.C. Penney Slashing 2009 Capital Expenditures
Cataloger/retailer J.C. Penney is scaling back: According to further details of its 2009 bridge plan released on June 25, it will reduce capital expenditures from $1 billion in 2008 to $650 million next year.
Rug Designer Sues Williams-Sonoma
Multititle home goods merchant Williams-Sonoma reportedly got socked with a copyright infringement lawsuit on Wednesday.
Teddy Bears Merchant Calls on Monitoring System
Up until a few years ago, the contact center managers at Vermont Teddy Bear would monitor the performance of the agents by walking up and down the aisles and listening in on random calls. If a manager happened to hear a problem, he would meet with the agent later to discuss it.
Package Properly to Improve Your Bottom Line
Everyone knows that improper packaging can lead to damaged product, which in turn can lead to returns, wasted shipping expense and customer dissatisfaction. In a worst-case scenario, improper packaging can prevent customers from buying again and generate negative word-of-mouth. So maybe it’s time to give your packaging a little more thought and emphasis.