Customer Surveys, Step by Step
A systematic surveying process will help you better understand customer perceptions of your contact center
Warehouse
10 Critical Mistakes in System Selection
10 major mistakes we see companies make in selecting order management systems
A Look at International Distribution
As U.S. markets continue to expand abroad due to increased overseas demand for American products, globalization, and other economic forces, operations managers are being thrust into the strange new world of international distribution.
Ergonomics and Employee Satisfaction
In most contact centers, it is far more cost-effective for employers to retain a good agent than to recruit a replacement. Therefore, keeping employee satisfaction and morale at a good level is a common business goal.
Appointment Setting
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Logistics M&A Volume Reaches 20-Year High
2007 was a big year for mergers and acquisitions in the transportation and logistics sector.
Newgistics Acquires Cornerstone Shipping Services
Returns-management system provider Newgistics on Feb. 11 acquired Milan, IL-based small-package shipping software supplier Cornerstone Shipping Services. The combined company will be known as Newgistics.
Warehouse KPIs: Who’s In Your “Fav Five?”
As a distribution professional, you have several key performance indicators you are always aware of. The operations and fulfillment field includes many KPIs–quantifiable measurements that reflect the success factors of an organization.
But which warehouse KPIs are in your
Preparing for Inevitable Supply Chain Disruptions
Dozens if not hundreds of possible threats to your supply chain that could significantly disrupt the flow of your merchandise so it is NOT at the right place at the right time–when your customer is ready to buy.
8 Things An ELS Vendor Will Never Tell You
A daily battle goes on in distribution centers and manufacturing plants all across the country between unmotivated workers and the supervisors that lead them. The supervisor wants them to work harder but typically isn