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Post By Daniela Forte

Key Lessons to Think About Before Going Global  Jan 15, 2014 1:29 PM By Daniela Forte

The idea of expanding globally isn’t a new concept among merchants, but it is a concept that has many thinking about how to go about doing so.

Rick J. Caruso Opens National Retail Federation’s 2014 “Big Show”  Jan 13, 2014 1:54 PM By Daniela Forte

Rick L. Caruso, founder and CEO of Caruso Affiliated opened the National Retail Federation’s “Big Show” 2014 with the opening keynote “Reimagining Main Street – How Brick and Mortar Retail Will Thrive in the 21st Century.”

Larry Freed Steps Down as CEO of ForeSee  Jan 13, 2014 12:17 PM By Daniela Forte

ForeSee announced that its president and CEO, Larry Freed has decided to step down from his position, according to a ForeSee blog post.

Follow the Leaders: Richard Sexton  Jan 11, 2014 8:38 AM By Daniela Forte

Richard Sexton is president of Carolina Rustica. Here’s a look at how Richard uses social media on a day-to-day basis, and some other things you may not known about him.

Amazon Fulfillment Sees Record Setting Year  Jan 10, 2014 11:52 AM By Daniela Forte

It was a record setting year for the sellers on Amazon who use the Fulfillment by Amazon service. According to a release from the marketplace, the number of sellers using the fulfillment service grew more than 65% in 2013 compared to 2012. Also, Fulfillment by Amazon shipped more units worldwide during the fourth quarter of 2013 than the total number of FBA units combined in all of 2009 and 2010.

Shoppers Have Great Expectations with Omnichannel Commerce  Jan 09, 2014 5:23 PM By Daniela Forte

Shoppers today expect and demand a streamlined experience and are expecting an easy access to information and integrated online and in-store tools, according to Baynote’s 4th Annual Holiday Online Shopping Survey.

Ecommerce Holiday Shopping Numbers the Highest Ever  Jan 09, 2014 10:37 AM By Daniela Forte

CardinalCommerce reported record numbers for online transactions during the 2013 holiday season. Numbers were 46% more than the 2012 holiday season.

Amazon Delivers the Top Mobile Customer Experience  Jan 08, 2014 12:22 PM By Daniela Forte

Amazon had the highest score in mobile customer satisfaction with mobile with a score of 87, according to the The ForeSee Experience Index 2013 U.S. Retail Edition.

QVC’s Contact Center Gets Top Score in ForeSee Experience Index  Jan 07, 2014 11:36 AM By Daniela Forte

QVC had the highest score in contact center customer satisfaction with a score of 88. QVC beat out Amazon, Costco, O’Reilly Auto Parts and PetSmart which each saw a score of 85, according to the recent ForeSee Experience Index: 2014 U.S. Retail Edition.

The Big Picture Look of Selling in the Marketplace  Dec 20, 2013 11:48 AM By Daniela Forte

Thinking about selling on a marketplace like Amazon or eBay? Or are you doing so already? According to this infographic by Channel Advisor,

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