10 Steps to Handling An Unhappy Customer

| John Asher

Unhappy customers happen everyday. This is why it is so important to make sure you do everything you can to turn a frown upside down. Here are 10 steps to help you handle an unhappy customer.

Your Input Counts: MCM Outlook Survey Helps Us Gauge the Market

| Mike O'Brien

Once again, the team at Multichannel Merchant is conducting the annual MCM Outlook survey to delve into key subjects and trends shaping the world of direct-to-customer commerce. Complete the survey and help drive our data! We’ll even throw in a $5 Starbucks card as our way of saying thanks!

3 Factors to Consider in Your 2018 Fulfillment Strategy

| Brian Barry

A perfect storm is forming that may batter your 2018 fulfillment strategy: The major federal tax overhaul, longer lead times for capital projects and the scarcity of warehouse space. To help you survive and thrive, here are 5 recommendations that will help you meet these challenges and turn them into opportunities.

9 Tips for Improving Warehouse Productivity

| John Tufts

We all want to improve our warehouse efficiency. It’s a never-ending vicious cycle, at times, but there are things merchants can do to make their operations run smoothly. Here are 9 tips to that will help improve your warehouse efficiency.

Shipping Expenses Too High? 6 Tips on Reducing Freight Costs

| Cory Levins

There are many innovative ways to reduce freight costs that are rarely explored. Several of them are as simple as conducting freight pickups during off-peak hours or days of the week. Implementing these 6 practices is a smart choice that can reduce your freight costs by as much as 50%.

New Year’s Resolution for Suppliers: Get in Charge of Chargebacks

| Chris Caouette

Feeling Amazon’s pinch, retailers are under intense pressure to get shipments right every time. To get the level of performance they need from suppliers, they turn to chargebacks. But for suppliers, they’re a margin killer and drag on your business. Here are 7 steps to help you limit their impact.

3 Imperatives for Warehouse Labor in Your DTC Business

| Curt Barry

Given both macro trends in the economy and micro trends in the direct-to-customer industry, there are things you need to be doing and keeping an eye on in terms of warehouse labor. Following these 3 imperatives will help set you up for success in 2018.