Digital Payments in 2020: Remote Ordering and Managing Risk

| Monica Eaton-Cardone

As COVID-19 continues to impact the market, we’ve seen a massive shift toward ecommerce. The rise in contactless payment as a result of the coronavirus has been a key trend. Consumers are adopting options like mobile ordering and in-store pickup at an astonishing rate. Learn about best practices to address fraud risks.

What Ecommerce Sellers Should Know About Third-Party Services

| Pat Maguire

While third-party solutions provide much-needed features, integrating them as a core part of your ecommerce stack is not without risk. So, whether you’re incorporating new solutions or reevaluating existing ones, ecommerce sellers should take the time to choose the right ones, saving time, money and peace of mind in the long run.

Return to Sender? The Ins and Outs of Subscription Box Returns

| Nicole Lee

While subscription box businesses may not experience the 20% to 30% return rates of ecommerce, they still wrestle with their share, and how they handle them can significantly impact subscriber retention. It is critical to provide efficient, hassle-free service and prompt refunds where necessary. Here are key factors to consider.

Pricing Strategies to Optimize Customer Loyalty in Uncertain Times

| Cheryl Sullivan

In an increasingly unpredictable world, retailers with science-based pricing are better positioned to gain real-time insights into changes in demand signals. They can then predict future demand and normalize historical data to optimize supply chain management, building shopper loyalty and driving business results.

5 Mistakes You Might Be Making in Social Media Marketing

| Girish Shetti

Social media is one of the best ways to market your business. Platforms like Facebook and Instagram have millions (or even billions) of active monthly users, and you can easily reach out to them by sharing relevant and interesting content. Here are 5 common mistakes you need to avoid in social media marketing.

Securing Your Ecommerce Store During COVID-19

| Deepak Gupta

Without a proactive prevention plan, an ecommerce store is bound to lose customer data and revenue as transactions soar during COVID-19. Here are 5 of the most common cyber threats to look out for, plus some quick tips to prevent them, as well as suggestions for improving your overall site security.

What Industry 4.0 Means for Your Warehouse Operations

| James Beale

Widespread implementation of Industry 4.0 might be down the road, but the elements that underpin the concept are slowly being introduced to logistics and warehouse operations worldwide. The question is: What does this concept mean for me, and how can I prepare for this new industrial revolution? Here’s what you need to know.

6 Ways Fashion Retailers Can Connect with Customers with Stores on Pause

| Jake Chatt

For fashion retailers, the COVID-19 situation presents an assortment of challenges as not only have people’s priorities and needs changed but, for many, shopping for clothing is an inherently in-person activity. Here are 6 ways fashion retailers can connect with customers online while physical shopping is on pause to drive sales.

The Future of BOPIS After COVID-19

| Michael Jaszczyk

Those who have embraced omnichannel retailing by allowing customers to do everything from browsing to payment on their personal device have found it much easier to adapt with tactics like BOPIS to ensure the safety and health of employees and shoppers. The current crisis will serve as a catalyst for long-term process changes.