Retailers Achieve 97% Holiday Order Fulfillment

| Mike O'Brien

A Kurt Salmon study found 97% of retailers delivered orders on their last guaranteed shipping date before Christmas, up from 95% in 2015 and 87% in 2014. This was partly due to pulling the cutoffs back by a day in many cases, and changing up website messaging at the deadline. See what else the study found, including the performance of luxury brands.

Bonobos Again Wins Award as Overall Customer Experience Leader

| Mike O'Brien

Ever-rising expectations call for retailers to be increasingly tuned in to customers’ needs and wants across channels, while consistently delivering on promises and being more flexible and responsive when issues arise. See why Bonobos once again won the award for Customer Experience Leader.

Coach Bags More Than 300 Jobs

| Tim Parry

Even though struggling Coach Inc.’s sales rose 13% in the third quarter, the accessories merchant announced Tuesday that it will bag more than 300 positions worldwide, representing about a 10% decrease in its global corporate staff. That includes these two top-ranking company officials.

Bonobos, Operations Summit 2015, Excellence in Customer Experience Awards, Innotrac SmartHub, Operations and Fulfillment, customer experience

Bonobos Makes Leadership Change

| MCM Staff

Bonobos has made a leadership change to expand its rapid multichannel growth. See what high-end accessories company this person came from and what it will mean for Bonobos.

Coach Acquires Stuart Weitzman

| Daniela Forte

Coach announced it is acquiring luxury footwear brand Stuart Weitzman through a private equity firm Sycamore Partners. See what this will mean for both brands.

Coach Launches New Mobile App

| Daniela Forte

Coach utilized MicroStrategy Mobile that provides its retail teams with the ability to examine sales trends for any given geography, including at the individual store level, with a simple swipe or tap on their iPad devices.