Amazon Key Allows In-Home Deliveries When You’re Out

| Mike O'Brien

Right on the heels of Walmart’s September announcement of an in-home grocery delivery service being tested in New York City, Amazon has come out with its own offering allowing drivers to enter homes and drop off items under the watchful eye of a new Amazon smart connected camera – all tied to Alexa.

SpaceX Says, Same-Day Delivery Is So Last Week

| Mike O'Brien

Jeff Bezos and the innovation teams at Amazon seem to have cornered the market on far-out ideas that push the envelope for ecommerce distribution, from delivery drones to blimp warehouses to even an undersea DC. That is, until Elon Musk and his hardy band of rocketeers at SpaceX came along and shot the moon – or Mars.

Happy Returns Takes a New Approach to Ecommerce Returns

| Mike O'Brien

A startup company is looking to ease a chronic ecommerce pain point – returns – by enabling customers to bring unwanted items to a nearby mall for fast processing and credit, even if the seller doesn’t have its own stores. See what Happy Returns has been up to and what its plans are for the future.

Belgian Postal Service to Acquire Radial for $820 Million

| Mike O'Brien

In a surprising move, bpost, the Belgian postal service, announced plans to acquire U.S.-based third-party logistics and ecommerce software firm Radial for $820 million, as it looks to expand its client base here with Radial’s broad omnichannel, logistics, and fulfillment capabilities.

8 Ways to Improve First-Time Success in Last-Mile Delivery

| William Salter

According to online retail association IMRG the cost of goods from failed ecommerce deliveries is over $1 billion annually in the U.S. alone. So how can you improve first-time delivery success? Here are 8 ways you can help ensure that customers get their order on time the first time and consistently thereafter.