How to Wow Your Customers the Old School Way

| Angie Stocklin

Having a killer in-house customer service team is invaluable, and they should your surprise customers in a more personal manner, or in this case, wowing your customers the “old school” way. Here are the benefits of customer happiness, and a few methods that have worked well for online eye wear seller Readers.com.

What Retailers Can Expect This Holiday Season

| Daniela Forte

The holidays are just around the corner and retailers are gearing up to increase their digital marketing and advertising strategies to offer online promotions earlier to increase sales for holiday 2016. Take an inside look at what some of the key trends and insights for holiday 2016.

38 Ways to Improve Your Fulfillment Operations

| Curt Barry

Question: How prepared is your company to deal with change in your fulfillment operations today and be profitable in the future? This first installment in a four-part series focuses on ways to help you reduce costs, increase productivity and improve customer service in your multichannel business.

Omnichannel, omnichannel fulfillment, omnichannel strategy, retailers, retail, online retail, Operations and Fulfillment, ship to store, ship from store, in-store pickup, OMS Systems, Order Management Systems, order management, order management partner

Creating a Winning Omnichannel Experience

| MCM Staff

How do you deliver a seamless omnichannel experience and avoid margin erosion? In this new video from Multichannel Merchant, Radial executive John Byrde provides insights and tips that can help you achieve both.

Nordstrom, Costco, UPS Join Last-Mile Delivery Study in Seattle

| Mike O'Brien

Nordstrom, Costco and UPS have joined with a team from the University of Washington in Seattle to study solutions to last-mile delivery issues in urban areas. See what the group is charged with doing, and learn more on this topic in a session at Operations Summit 2017, March 27-29 in Pittsburgh, PA.

ecommerce distribution center

5 Essential Practices for Ecommerce Distribution Center Fulfillment

| Eric Lamphier

There are 5 essential practices for the digital economy that can help merchants ensure a successful ecommerce distribution center operation. These operating principles in fulfillment, operations and labor management will help mitigate the risks created by expanding ecommerce and omnichannel business.

How To Manage Outside Partnerships

| Randy Stocklin

There is always a fine line when deciding what you can, and should, manage in-house, versus what could be outsourced. Here are a few tips on managing partner companies.

Save the Date: Operations Summit 2017

| Mike O'Brien

The Multichannel Merchant team is getting geared up and excited about the sixth annual Operations Summit 2017, which will be held in Pittsburgh, PA March 27-29 at the David L. Lawrence Convention Center. Put it in your calendar now to make sure you and your team don’t miss the only event exclusively about direct-to-customer and omnichannel operations.