5 Ways to Reducing Shipping Costs in the New Year

| Jake Rheude

Higher shipping costs not only harm your margins, but they may push away potential customers with a big appetite for online shopping. A bad experience or a high price could send them into the arms of your competitors. So what can you do to prevent this from happening? Here are 5 ways you can rein in high shipping costs.

Hudsons Bay Co. to Expand Robotic Fulfillment to U.S. in 2017

| Mike O'Brien

After a successful rollout of robotic fulfillment at its distribution center in Toronto recently, Hudson’s Bay Co. plans to expand the capability to a DC in Pottsville, PA sometime in 2017. See how the technology performed in Toronto, and how the company performed in terms of ecommerce growth during the third quarter.

Helping Workers Understand Your Business Benefits All Parties

| Curt Barry

Do your employees know what makes your company tick, and better yet what helps move the needle? Merchants need to do a better job of educating them on sales drivers and profitability, and the business benefits of investments and process improvements. The more they know, the more invested they’ll be in your success.

How to Stop Undeliverable Orders from Ruining Peak Holiday Season

| Chris Harle

Delivering a quality experience means customers are more likely to become advocates, telling their friends and coming back to buy more. But undeliverable shipments will move things in the opposite direction fast this peak holiday season. Here are some tips to help you avoid that worst-case outcome.

Warehouse/Distribution Center, order management system, ERP, operations and fulfillment, system integration, VAR

8 Things to Do Now to Ensure Success Next Peak Season

| Curt Barry

While we’re not through peak season yet, there are 8 quick steps you can take now that will help with post-season assessment of your fulfillment operations and planning for 2017. They will prove invaluable in January and February as you look for ways to implement improvements during the next peak.

How to Wow Your Customers the Old School Way

| Angie Stocklin

Having a killer in-house customer service team is invaluable, and they should your surprise customers in a more personal manner, or in this case, wowing your customers the “old school” way. Here are the benefits of customer happiness, and a few methods that have worked well for online eye wear seller Readers.com.

What Retailers Can Expect This Holiday Season

| Daniela Forte

The holidays are just around the corner and retailers are gearing up to increase their digital marketing and advertising strategies to offer online promotions earlier to increase sales for holiday 2016. Take an inside look at what some of the key trends and insights for holiday 2016.