7 Steps to Successful Systems Implementation

| Curt Barry

With any major software implementation, you are changing the entire operation of the company and everyone’s responsibilities. And if it’s not done correctly, you can create costly disruptions to your business.

Retailers Achieve 97% Holiday Order Fulfillment

| Mike O'Brien

A Kurt Salmon study found 97% of retailers delivered orders on their last guaranteed shipping date before Christmas, up from 95% in 2015 and 87% in 2014. This was partly due to pulling the cutoffs back by a day in many cases, and changing up website messaging at the deadline. See what else the study found, including the performance of luxury brands.

4 Steps To Defend Your Brand Against Porch Pirates

| Rob Taylor

Porch pirates might not wear eyepatches, have a parrot and say “shiver me timbers,” but they have proven to be a growing menace – and all your customer knows is her package didn’t arrive. While you can’t totally avoid this scourge of ecommerce, these 4 steps will help you defend your reputation by ensuring the safe delivery of packages.

UPS Releases Holiday Returns and Expected Volumes

| Brian Kelly

UPS is projecting its holiday returns volume as millions of packages make their way back to retailers and manufacturers. See how the major carriers handled the shipping crush, and what FedEx in particular did to keep its seasonal shipping spike low.

Union Woes Threaten Amazon Holiday Deliveries

| Brian Kelly

Citing lowered pay, bad working conditions and staffing shortages, Amazon Prime Air pilots are warning Amazon customers to think twice before placing a holiday order. Find out what steps the pilot union and the company are taking to resolve matters.

5 Ways to Reducing Shipping Costs in the New Year

| Jake Rheude

Higher shipping costs not only harm your margins, but they may push away potential customers with a big appetite for online shopping. A bad experience or a high price could send them into the arms of your competitors. So what can you do to prevent this from happening? Here are 5 ways you can rein in high shipping costs.

Hudsons Bay Co. to Expand Robotic Fulfillment to U.S. in 2017

| Mike O'Brien

After a successful rollout of robotic fulfillment at its distribution center in Toronto recently, Hudson’s Bay Co. plans to expand the capability to a DC in Pottsville, PA sometime in 2017. See how the technology performed in Toronto, and how the company performed in terms of ecommerce growth during the third quarter.

Helping Workers Understand Your Business Benefits All Parties

| Curt Barry

Do your employees know what makes your company tick, and better yet what helps move the needle? Merchants need to do a better job of educating them on sales drivers and profitability, and the business benefits of investments and process improvements. The more they know, the more invested they’ll be in your success.