Daniela Forte

Content Manager

[email protected] / DForteMCM

Ecommerce Operations Summit 2019: A Look Back in Photos

| Daniela Forte

The Multichannel Merchant team held its 8th Annual Ecommerce Operations Summit April 9 through 11 in Columbus, Ohio. The event included several highly attended sessions, engaging roundtables, warehouse tours and exciting keynote discussions. The exhibit hall was buzzing with sponsors and exhibitors, and attendees had the chance to network with their peers throughout the conference. Here is a look back at Ecommerce Operations Summit in photos. Enjoy!

The Ever-changing Landscape of Retail and Ecommerce

| Daniela Forte

Today’s customers having high expectations from retailers to deliver an optimal experience. And while retailers are doing what they can to jump through the right hoops to deliver on their brand promises, they do so in the face of government oversight. Join Multichannel Merchant and Vertex for a free live webinar on Tuesday, April 23 at 1 p.m. (EST) to learn more about recent legislative changes such as global tax on the digital economy, real-time reporting, and the Supreme Court ruling on S. Dakota v. Wayfair and their effects on organizations. If you can’t make it to the live webinar, you can still register and access the on-demand version, available immediately afterwards to view at your convenience.

Best Buy Names New CEO

| Daniela Forte

Best Buy announced that Corie Barry, its chief financial and strategic transformation officer, will be the company’s new CEO, effective June 11. This makes Barry the first woman to serve in this role in the company. Learn more about the leadership changes at Best Buy.

One Click Infuses Its Core Values and Brand Mission in Customer Care

| Daniela Forte

Indianapolis-based eyewear company One Click runs its entire business, particularly its customer care center, by implementing core values and spreading its brand mission. Angie Stocklin, Co-founder and COO, recently shared how the company hires and trains new contact center agents at Ecommerce Operations Summit 2019.

Celebrating and Honoring Women in Omnichannel Retail

| Daniela Forte

Multichannel Merchant launched its new Women in Operations program at Ecommerce Operations Summit last week, to unite and honor women in the industry and empower their careers. The program honored and celebrated three women for their career achievements and contributions in the industry. Discover who these women are and how they continue to foster growth and diversity in the industry.

Nike Revamps Its Loyalty Program

| Daniela Forte

Nike customers using the Nike Plus mobile app are not only loyal but are big spenders, laying down 40% more than other customers, leading it to test some extra perks. Here are some of the perks Nike customers benefit from.

MCM CommerceChat podcast

How to Foster Gender Equality in Retail

| Daniela Forte

Greater gender equality and diversity are imperative in businesses today. In the latest MCM CommerceChat podcast, Nalani Brown, Implementation Project Manager for Millennial Services, LLC., talks about how gender equality is transforming the way in which companies operate today and promotes a more equitable culture in various areas of retail and ecommerce. Nalani will be speaking on this topic at Ecommerce Operations Summit, April 9-11 in Columbus, Ohio.

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