Ian McRae
Ian McRae is the Director of Content for Multichannel Merchant at Access Intelligence, a multi-million dollar, leading worldwide information and marketing company that provides unparalleled business intelligence and integrated marketing solutions to nearly a dozen key global market sectors. Ian has over 16 years of experience putting together engaging content and speaking faculties for dynamic industry-leading events spanning marketing, ecommerce, and financial services. He holds a BA in Journalism from the State University of New York at Oswego.
A new study from Ryder System Inc., recommends that retailers pay close attention to their returns policies and management strategies in order to improve customer loyalty. The ninth annual ecommerce … Continue Reading →
3PL Bluegrass Supply Chain has formed a strategic partnership with ReverseLogix, a reverse logistics solution provider. Bluegrass Supply Chain believes the alliance will help them optimize the returns process, reduce … Continue Reading →
With ecommerce returns close to a $1 trillion problem for retailers, companies continue to wrestle with ways to reduce the number of orders getting sent back. In many ways it’s a problem of their own making. Simone Theresa Peinkofer, Associate Professor of Supply Chain Management at Michigan State University, joins our podcast to share her insights on the problem and what’s being done.
Canada Goose launched its pioneering recommerce platform, Canada Goose Generations, in its home country late last week. The new platform encourages consumers to participate in the brand’s commitment to environmental … Continue Reading →
Managing the costs of returns and leveraging them as an opportunity is critical for retailers. Returns might be a significant expense, and while managing those costs is critical to maintaining … Continue Reading →
Always a thorny issue for retailers, returns has turned into quite the conundrum in 2023. New solutions are sprouting up every day, but the rising costs have ballooned. Meanwhile customer expectations around are rising, so where are we now? To help answer that question, we talk to Brian Kilcourse of Retail Systems Research, in this Multichannel Merchant webinar.
Outdoor retailer giant and sustainability market leader REI announced plans to open a new circular Re/Supply location in Clackamas, Oregon in late August 2023. The new store follows REI’s Re/Supply store in Manhattan Beach, California, which opened in 2020. The new store location will feature lightly used gear and apparel that REI receives through its returns and trade-in programs.
When it comes to circular apparel, brands are not acting fast enough to make a difference in the race to a more sustainable approach for the fashion industry. Consulting firm … Continue Reading →
Secondhand clothing has come a long way since the days of the community thrift store as quick-acting brands have positioned themselves to capture some of the $100B global recommerce market. … Continue Reading →
A new global study by IBM found that 61% of CPGs and retailers are purposefully aligning sustainability and operational goals: 77% said sustainability investments will accelerate business growth. Luq Niazi, a global managing partner at IBM Consulting, talks about how companies are allocating resources for sustainability, and how to communicate your efforts to consumers without greenwashing.