6 Ways to Tell Your Delivery Route Planning Operations Are a Mess

| Will Salter

Delivery fleet operations eat up a huge chunk of transportation costs, whether owned, leased or outsourced. In spite of this cost they have a huge role to play in overall customer service. How can you tell if delivery route planning software is the solution? These 6 questions will help you diagnose your situation.

5 Growth Milestones For Small Businesses

| Craig Evans

Starting a business is no light feat. It takes nerves, determination and resilience that only entrepreneurs who have gone through it will understand. Here are five stages new business owners need to know to gain success.

12 Considerations for Adding a Mezzanine to Your E-Fulfillment Operations

| Brian Barry

Adding a mezzanine to your ecommerce fulfillment center can help you gain space and add functions like pick modules and outbound manifesting without adding a new facility. However the decision process can be tricky with many factor to weigh. Here are 12 considerations to help you determine if a new mezzanine is a good fit.

Time is Money: Local Payment and the Omnichannel Experience

| Ronnie d’Arienzo

E-wallets have slowly gained popularity in the United States and now account for 20% of U.S. payments. For merchants to offer a genuine omnichannel experience, they must engage with customers in a consistent, seamless manner across digital, physical and social media. Find out how offering local or alternate payment is one key to getting there.

12 Ways to Improve Peak Season Hiring for Ecommerce Fulfillment

| Brian Barry

For many companies, peak season hiring is an absolute necessity. The quality and the number of hourly workers can mean success or failure in fulfillment and for your company’s service level and profitability. In many businesses, hiring decisions are underway. These 12 considerations will help you succeed at this annual exercise.

Ecommerce Delivery: What Do Your Customers Want?

| Brian Bourke

When it comes to ecommerce delivery, customer expectations are constantly rising. But just offering a wider selection of delivery options won’t necessarily ensure customer satisfaction. These three fulfillment scenarios illustrate best practices that will help ensure customer satisfaction, loyalty and repeat business.

Why Human Intelligence is Important in the Age of AI

| Mihir Kittur

Artificial Intelligence (AI) is showing up just about everywhere we look. Chatbots are having in-depth, multi-level conversations with customers, and can even respond appropriately to emotions they sense. Here is how AI is changing the retail landscape.

Converting Sale-Seekers Into Life-Long Loyalists

| Lynne Capozzi

The opportunities massive sales events afford independent businesses is unquestionable, but what happens once these shopping sprees come to an end? How do brands convert these fair-weather purchasers into long-time customers? Here are several tips on how to make customers loyal to your brand beyond the sale.