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How COVID Will Impact 2020 Holiday Shopping and Impulse Buying

| Dave Cesaro

With store restrictions and the shift to ecommerce, retailers must reorient their strategies to an evolving landscape. As they approach the holiday season, they need to navigate these challenges to maximize profit during the biggest selling season of the year by focusing on timely deals and multichannel visibility to motivate shoppers.

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3 Strategies to Help Retailers Avoid Super Peak Holiday Issues

| Erik Morton

This holiday season retailers will not only have to contend with decreased carrier capacity due to the pandemic but also the anticipated influx of mail-in election ballots – all of which could result in a “super peak” holiday nightmare for retailers. Now is the time to implement strategies to ensure they can keep up with demand.

Why Retailers are Abandoning Scan & Go Self-Checkout

| Michael Suswal

Over the past couple years, several retailers have launched new scan & go pilots. Some are even calling this tired technology autonomous checkout, comparing it to systems from Amazon Go. But scan & go and autonomous checkout really have little in common. Here’s how the two tech-powered checkout processes differ.

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6 Ways a 3PL Can Help Mitigate Risk in the Wake of COVID-19

| Jeff Jones

Now keenly aware of their vulnerabilities, retail and ecommerce companies are much more likely to build events like pandemics and other crises into their business planning. They are reevaluating sourcing, warehousing, fulfillment and transportation practices to future proof their business. Here are 6 ways a 3PL can help.

Cleanup on Aisle 5: Retail Brands, Tidy Up Your Social Media

| Ashley Cooksley

A recent poll of 60 top global brand managers said their 3 biggest social media fears were a lack of resources vs. the size of the challenge; containing and engaging with consumer content; and having too many channels to manage. But there is some good news and a way forward, if you put the right structure and support in place.

Will Shadow Code Grinch Ecommerce This Holiday Season?

| Ameet Naik

Shadow Code effectively solves real problems and accelerates web development, critical to giving online holiday shoppers a stellar experience. But it does carry risks and could Grinch the holidays. You need to build guardrails that enable your team to develop innovative web applications while detecting and stopping malicious code.

Integrating Retail Online/Offline Experiences in the “New Normal”

| Scott Reese

The pandemic dramatically accelerated the retail industry’s digital transformation. Large retailers had the technology and processes necessary to respond quickly, but others found their entire business models upended overnight. While some changes may go, what will stay is a renewed focus on building community in retail.

With So Many Deliveries, Customer Relationships Are Key for DTC Brands

| Asaf Hachmon

The monumental shift to ecommerce is causing businesses to re-evaluate their fulfillment experience to make sure they get it right. At the heart of that process is understanding how to improve the status quo by putting the customer relationship front and center. The stakes are high, but those who get it right will see substantial growth.

Ditch the Department Store: How DTC Brands Are Taking Back Control

| Zach Thomann

The one thing brands can control is their online sales channel. From checkout to last mile delivery, DTC brands can ensure a seamless ecommerce experience. With the majority of Q4 and holiday shopping expected to shift online, brands must have their entire ecommerce channel prepared for an optimal customer experience.

Mitigating Hefty New Parcel Shipping Surcharges this Holiday Season

| Jennifer Doles

Parcel shipping services will be in high demand for peak holiday season as more consumers are shopping online in the midst of COVID. And a new wave of peak surcharges from major carriers poses a significant burden for ecommerce shippers – and they’ve already hit. Here are ways to mitigate the costs coming into peak season.