Creating Customer Centricity in 2017: Omnichannel Marketing and Mobile

| Sean Brady

Omnichannel and mobile marketing is a phrase ecommerce brands have been hearing quite a bit lately. Both mobile and omnichannel go hand in hand, as mobile influences today’s shoppers with the omnichannel journey. Here is why marketers need to move from simply operating multiple channels to have a truly holistic strategy this year.

Amazon Wins Patent for Flying FC, Blows Out Holidays

| Mike O'Brien

It’s never a dull moment with Amazon, which won a patent for an airborne FC, sold 1 billion items the last two months and created another shopping holiday. Find out more about these latest developments from the ecommerce behemoth.

User Authentication Will Counter Post-EMV Online Fraud

| Brian Kelly

To combat online fraud post-EMV, the Electronic Funds Transfer Association (EFTA) is calling for more stringent user authentication and urging industry stakeholders to push for wider adoption. See what else the EFTA found in terms of fraud and chargeback frequency, and what the industry is doing in response.

Retail Trends from 2016 Will Drive Success in 2017

| Gregg Zegras

What were some of the retail and commerce drivers from 2016 that will continue to have an impact on 2017? As you conduct your holiday season postmortem and roadmap your 2017 plans, here are a few trends to mull over while celebrating the New Year.

Holiday Season Shopping Expected to Finish with A Flourish

| Brian Kelly

This season, holiday sales are ending on a high note as consumers make a final push to stuff those stockings both online and offline. Sales across all devices are up. Discover what big retailers are doing for a final push, what items consumers are picking up this season, and where they prefer to shop.