Sephora views mobile as a key part of the customer journey, and therefore it is doing everything to allow customers to discover, play and learn online and in-store. Here is how Sephora is engaging the customer throughout the entire customer journey.
Success today is ultimately measured by the customer experience. Can your company ensure a painless, satisfying experience for customers regardless of where and how they interact with your brand? Here is what retailers need to know before transforming their supply chain for omnichannel fulfillment.
2016 saw some huge developments in the world of ecommerce. From leaps in social media and mcommerce to pushing the boundaries of omnichannel strategies, ecommerce made some significant moves forward. So what is in store for 2017? Here are a list of predictions and trends to look forward to this year.
In the distribution center, walking from one location to the next accounts for 60% of a picker’s time. Reducing walking time, then, is all but guaranteed. Here are ways to know which method is efficient for your business.
Walmart is taking the bull by the horns in its efforts to compete with Amazon, with a slew of rapid changes primarily spearheaded by its head of domestic ecommerce Marc Lore, founder and CEO of Jet.com. See what industry experts had to say about how Walmart is positioning itself against Amazon.
Changes in the supply chain world occurring too quickly for you? We’ve got a Top 10 List of Supply Chain Improvement Strategies, designed to transcend the shifts taking place in technology, channel structures, globalization, sourcing and customer demands, and help you decide on a clear path to improvement
As Blood Sweat and Tears sang in their 1960s hit “Spinning Wheel,” what goes up, must come down. In the ongoing battle over share of ecommerce wallets, Amazon and Target … Continue Reading →
A new report from the Boston Consulting Group found that Chinese ecommerce spending was $750 billion in 2016, more than the U.S. and the UK combined, while it’s growing at 20% per year, twice as fast as those markets. See what else the report found, including China’s booming mobile commerce use.
Meeting the increasingly high demands of ecommerce customers and helping shippers drive efficiency in their fulfillment operations were two of the main themes as UPS and Sealed Air jointly unveiled their packaging innovation center, located on the campus of UPS Supply Chain Solutions near its Worldport air hub in Louisville, KY.
Knowing all there is to know about a customer is the focus for athletic-apparel retail brand, Fabletics. Technology has made that possible for the brand both online and in-store. Here is how Fabletics is using technology to achieve a more personal relationship with its customers.