Offering customers the convenience of buy online pickup in store and ship to store, and transparently speeding up delivery to homes with ship from store, can be a daunting task. Download Multichannel Merchant’s special report on omnichannel fulfillment and learn.
Fast delivery time and premium packaging has a high impact on customer loyalty, according to recent data from Dotcom Distribution. Click through and find out what else the logistics and fulfillment firm learned in May in its survey of 558 consumers.
Heading into the thick of the temp hiring period for peak season, companies find themselves challenged by a tight labor market and competition for workers. See what Ascena Retail Group, American Eagle Outfitters and The Golf Warehouse are doing to address the issue.
Wayfair is stepping into the future of retail and bringing brand awareness using virtual reality. Here is how Wayfair is making brand awareness and opportunity for its brand.
It’s time to fine-tune your 2016 holiday operations and improve the customer experience across the board. There are some problems that will just have to wait until after the holiday season to address, but you can address poor delivery experiences and produce dramatically improved results and customer satisfaction in that area in the next few weeks.
Out of stocks can be a costly occurrence for retailers, as a study commissioned by IHL Group has found. In 2015, out of stocks, overstocks and returns cost retailers an estimated $1.75 trillion and out of stocks accounted for $634.1 billion in lost retail sales for the year ending in the spring. Here are three best practices to keep out of stocks from ruining your holiday season.
While consumers are still winding down summer vacations and gearing up for back to school, those in the retail business know preparations for the holiday shopping season have already started. Here are seven tips to prepare your ecommerce site and other digital properties for the holiday shopping season.
Quick question: Which of the Big 3 U.S. parcel carriers delivers the most ecommerce packages? Surprise: It’s the United States Postal Service. So why are ecommerce merchants shifting their shipments to the USPS? Multichannel Merchant dove into this topic, and got some answers from some small- and medium-size merchants.
Social media presents unlimited opportunities for retailers to personalize, influence and enhance the customer journey. A recent report from Boston Retail Partners, “Enhancing Customer Engagement Through Social Media,” identifies five key areas where retailers should utilize social media to improve the customer journey.
PayPal and Visa have entered a strategic partnership and recently outlined a number of anticipated benefits from the collaboration. While industry observers suggest the move will expand PayPal’s acceptance at point-of-sale locations and drive more Visa transactions across PayPal’s digital payments platform, the ensuing analysis has primarily focused on the key implications for the payments industry and how the partnership is likely to impact consumers and merchants.