Is the Amazon Effect Overrated?
If Amazon is, indeed, taking over the ecommerce world, then operations and fulfillment professionals are the last to know. Here’s a snapshot of the MCM Outlook 2014 report on operations and fulfillment.
Must Reads
How to Move Outdated Inventory
In a hyper-competitive retail environment, moving outdated inventory requires a calculated approach to maximize profits and space. Here are a few ways you can quickly do that.
Should Rightsizing Be Retail’s Next Big Step?
In this new omnichannel world, what becomes of the retail store and the decaying shopping mall? Will the web win out and traditional stores vanish?
American Beagle Outfitters Was No Joke… Really…
Following a week of speculation over the authenticity of American Eagle Outfitters’ first canine fashion line, the brand revealed that American Beagle Outfitters will become a reality.
7 Trends That Are Disrupting the Retail Industry
To stay competitive, you must learn how to use these customer- and tech-driven megatrends to your advantage.
Dollar Shave Club Improves Mobile Conversions by 126%
Dollar Shave Club saw a significant boost in conversions when it made performance improvements to its mobile and website platforms.
Metrics that Matter in the Contact Center
The consumer landscape has changed and not only do consumers expect a quick response, but also a thoughtful and informative dialogue. Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey results.
Prank You Very Much: How Retailers Celebrated April Fool’s Day
Online cigar sampling? Chocolate flooring? Robot dog sitters? Oh, Schtick! Here’s a look at how retailers such as CafePress, Hammacher Schlemmer and Legendary Whitetails engaged with their customers on April Fool’s Day 2014.
Retailers Urge Adoption of PIN-Based Credit Cards
An overhaul of the fraud-prone cards that are currently used in the U.S. market is long overdue, according to the National Retail Federation.
Advanced Parcel Negotiations Tips, Tricks and Tactics
Are you looking to maximize contract negotiations with companies like FedEx, UPS, USPS and other parcel carriers?