SOFT TOUCH
It’s not the ancient wisdom of the East to choose a process to conform to its environment; it’s just common sense. In bonsai gardening, tending a tree
Distribution Center
No Network Nirvana
Venture capital has gone underground, revolutionary new technological developments are unlikely in the near future, and the compelling issues for businesses
Help Yourself
Has it struck you that personal service seems to be diminishing, if not outright disappearing? Companies rely more and more on tools like interactive
Mad Hatter’s Tea Party
It’s no coincidence that several articles in this issue deal with the importance of the relationship between retailers and customers, whether that relationship
Supply + Demand
The newfound glamour of supply chain management extends to retail technology as well. In a recent benchmark study titled Global CIO Outlook for Retail
Pence Retakes Coldwater Top Spot
Dennis Pence, the founder of women’s apparel cataloger/retailer Coldwater Creek, reclaimed the CEO position in late September. He replaced Georgia Shonk-Simmons,
A Chorus Line
We have to do the global standards, said Procter & Gamble Co. CIO Stephen N. David during his keynote address at this year’s Frontline Solutions Supply
Inbound Lowdown
How do you manage inbound freight? Inbound freight costs are often buried in the cost of merchandise, even though direct-to-customer retailers spend an
Lock, Dock, and Barrel
The lockout of Pacific ports that the Pacific Maritime Association initiated during the last weekend in September underlined the rather downbeat tone
Easy Rider
Consider the Never, perhaps, has a single letter had such dramatic ups and downs in popularity and reputation. Not long ago, this fifth letter of the