Contact Center to Fulfillment: Logically Seamless for ClientLogic
Read the first part in O+F
Fulfillment
Implementing a Customer Service Initiative CULTURAL REVOLUTION
Time to move beyond the “customer is always right” conventional wisdom, and toward creating a corporate culture that provides functional and emotional value to customers, employees, and shareholders.
Speech Technologies: MORE More Than Just Talk
Speech technologies are poised to finally make the big jump toward common usage by contact centers, according to a recent Forrester Research report.
Speech Technologies: More Than Just Talk?
Speech technologies are poised to finally make the big jump toward common usage by contact centers, says a Forrester Research report.
Five Steps to Successfully Implement Your WMS
These five steps can help make your Warehouse Maintenance System implementation a success.
Material Handling Sellers Dragged Into Reverse Online Auctions
Survey of reverse online auction participants reveals that buyers fare better, and are more satisfied, than sellers
Live From NCOF: Catalogers Should Benchmark for
Today’s warehouse and distribution center managers are under the gun. Not only are they faced with cost reductions and technology changes, companies are
Retailers Say War Will Slow But Not Stall U.S. Consumer Spending
As the war in Iraq rages, U.S. shoppers are cautious but haven’t stopped buying, according to a retail executive opinion survey conducted between March
DHL to Acquire Airborne’s Ground Service for $1.05 Billion
DHL Worldwide Express and Airborne Inc. are making no bones about it; they are going after UPS and FedEx as a result of a definitive merger agreement
Sound Bytes: Henry Belcher
O+F: The first thing that caught my eye was your title,