It’s not uncommon for new fulfillment software systems to face a number of issues that can affect productivity and user readiness, among other things. To be proactive in dealing with go-live problems, build a post-implementation audit into your project management process and schedule.
In the kind of move that many industry observers have talked about, Walmart said it plans to close 63 Sam’s Club stores, while converting 12 of them into ecommerce fulfillment centers. The facilities will close over the next few weeks, the company said. Here is what Walmart has planned for these locations and what it could mean for its ecommerce business.
A strong-performing fulfillment provider can be a valuable partner, while a subpar provider can seriously impact your operations, taking a real toll on your merchant business and your bottom line. Here are some marks of a poor provider to help you avoid the pitfalls, as well as what to look for in a strong provider.
For appliance parts supplier McCombs Supply Co., finding new ways to ship smarter in the face of swelling ecommerce demand was critical to its success. Learn how the company decreases shipping costs and increased productivity with a shipping technology platform.
While fulfillment errors can be costly, the most severe impact can be losing a customer and their lifetime value. Here are seven major sources of fulfillment errors and how to reduce or eliminate them.
Successful merchant businesses learn quickly how to provide good customer service at the lowest possible costs. Here are 5 imperatives that emerging companies need to focus on to establish timely and efficient direct-to-customer fulfillment processes.
Having unified data was crucial for Southern lifestyle apparel brand, Draper James, a brand launched in 2015 by actress Reese Witherspoon. Here is what Draper James did to make its products visible across channels.
Entrusting your customer service or fulfillment to a third-party logistics (3PL) company is a big step. Like using other outside services, it’s important to manage the process to reduce errors and exceptions, providing a high level of service at an affordable cost. These 8 steps will help you get the most from your 3PL partner.
In this ecommerce world of point, click and deliver, are you accurately monitoring DTC operations metrics to help you meet high expectations from both customers and management? Check out these fulfillment and customer service KPIs from six different direct-to-customer merchants and see how your operations stack up.
Taking a DIY approach to warehouse robotics, Boxed.com has developed its own autonomous ground vehicle (AGV) to help associates with picking, gaining operational efficiency.