Offering merchandise from drop shipping vendors has greatly extended the assortment of thousands of ecommerce and omnichannel brands, with many choosing to drop ship 100% of their merchandise. The challenge: Maintaining high customer service standards and vendor compliance. Here’s what we found from mystery shopping two major merchants.
Retailers have been turning to Buy Online, Deliver From Store (BODFS) to meet rising customer expectations. It’s a solution that optimizes last-mile delivery by shipping from a store or warehouse to the customer that same day.
It’s hard to escape the chatter claiming the death of the traditional retail store. And, when stores do go bankrupt, we hear the same explanation: Ecommerce and direct-to-home delivery has turned brick-and-mortar retail into an outdated model for serving customer needs and desires. Here are some key areas to think about when fulfilling from a retail store.
Walmart announced the expansion of its pickup program by adding 500 more pickup towers to stores across the country. See what new add-on Walmart is implementing with this expansion.
With omnichannel being a key driver in Best Buy’s success during Q4 2017, its President of Supply Chain, Mark Irvin, recently shed light at Ecommerce Operations Summit on how his team helped make it possible.
Consumers are turning to app-based shopping for meal delivery ordering. A study by Toluna found that while a younger demographic tend to use app-based shopping, 50% of shoppers age 55 and older are considering using apps for grocery shopping. This infographic by Toluna highlights the findings of how customers are using apps to get meals delivered to their homes.
Using augmented reality (AR) glasses that includes a heads-up display (HUD) field for warehouse associates is helping improve picking accuracy and productivity, with other applications in view as well, attendees were told at Ecommerce Operations Summit.
Many merchant operations are not ready for a fully automated slotting system, especially the capital investment and continuing maintenance required. However almost every ecommerce warehouse can benefit from applying some basic slotting methodology. Here are some tips on creating a slotting analysis.
Reserve online, pickup in store (ROPIS) is a huge missed opportunity, especially for retailers who are selling oversized items, products that require a certain fit or other high-end, expensive goods. More retailers need to be exploring ROPIS as an option to drive omnichannel sales. Here are several benefits.
eBay is leveraging augmented reality (AR) technology that lets small shippers determine the most economical flat-rate box from the U.S. Postal Service. The new Android feature uses motion tracking and environmental understanding to let shippers place an item inside different sized virtual boxes.