Operations & Fulfillment
How to Measure the ROI on Large Omnichannel System Projects
When a large IT or omnichannel system is proposed, management always has two immediate questions: How much will it cost, and how soon can we get a return on investment? This article breaks down the various elements to consider in your ROI analysis.
Merchants Differentiating in the Last Mile, Returns, Outsourcing
As merchants search for ways to contend with the behemoth of Amazon – which accounted for about half of ecommerce sales in 2017 – many are focusing on the last mile, returns and outsourcing to battle back. This MCM Outlook report, based on our annual survey of Multichannel Merchant readers, looks at trends and stats in all three areas.
Case Study: Opening Your First Ecommerce Fulfillment Center
Moving from third-party fulfillment to opening an in-house ecommerce fulfillment center is a massive endeavor. This case study of how one DTC company got it done will provide useful examples as you evaluate the planning and startup challenges for your own new facility.
Texas Grocer H-E-B Acquires Austin-Based Favor Delivery
In a smaller version of December’s Target-Shipt deal, Dallas-based grocery chain H-E-B is acquiring Favor Delivery of Austin, an app-based service with access to 50,000 “runners” across Texas.
Mercado Libre to Open First Distribution Centers in Mexico
Leading Latin American online marketplace provider Mercado Libre is adding its first distribution centers, building two in Mexico to help improve its logistics in that country and better compete with Amazon.
Amazon Reportedly Merging Amazon Fresh and Prime Now
As it continues to integrate its Whole Foods acquisition and deal with pullback in Amazon Fresh, Amazon is reportedly looking to consolidate that service with its Prime Now same-day delivery offering.
Sam’s Club Creates Amazon Prime-Like Free Shipping Service
Walmart subscription bulk buying subsidiary Sam’s Club is rolling out an Amazon Prime-like service offering unlimited free shipping on nearly all items for its Plus members at $100 a year, $1 more than Prime charges, with no minimum order threshold.
Whole Foods Two-Hour Delivery Already Booming in Austin
Whole Foods just started offering free two-hour delivery for Amazon Prime members in four markets last week and the service is already starting to take off, at least in Austin, TX. See what else is cooking in the hot e-grocery sector.
Are Your DTC Operations Innovating Fast Enough to Stay Competitive?
What are your plans to improve your DTC operations? While you might not be launching rockets like Elon Musk or disrupting markets like Jeff Bezos, you need to think more in terms of innovation. These 6 questions will help you gauge whether you’re innovating fast enough.