UPS Access Point, My Choice Programs Expanded
UPS Access Point pickup program is being expanded to all major U.S. metro areas by 2015. The company is also adding its My Choice program in 15 countries.
Operations & Fulfillment
Canadian Ecommerce a Great Opportunity for U.S. Merchants
With a consumer base that loves American brands, is very plugged in digitally and among the largest online spenders in the world, Canadian ecommerce is a prime opportunity for U.S.-based merchants.
4 Ways to Enhance Your Omnichannel Holiday Strategy
An omnichannel strategy allowes shoppers to buy online, pick up in-store, make returns and price match with other stores and sites. Here are four areas to plan for to enhance your omnichannel strategy for the holidays.
3 Kickstarter and Crowdfunding Order Fulfillment Tips
While fully funding a campaign on Kickstarter or Indiegogo is hard enough, that’s just half the battle, as post-campaign problems often occur with manufacturing and order fulfillment. So here are a few tips for the second half of that battle.
Digital Drives the Store of the Future [Infographic]
The retail transformation is fueled by advancements in technology, shifts in consumer expectations and attitudes and the continued rise of digital commerce. This could considered the perfect storm of retail transformation for retailers and consumers.
Best Practices for Retail Operations and Fulfillment
There are several perennial challenges facing operations and fulfillment professionals. In this executive summary, several operations executives tell you how to address these challenges. Get your digital download today.
Your 2014 Guide to Order Management Systems
Is it time to replace or upgrade your existing order management system? This comprehensive report of technology providers will help you compare and contrast various order management systems, and help guide your decision.
Bringing Your Contact Center Across Borders
With the growing popularity of cross-border ecommerce, do you need to expand your contact center strategy? Depending on which countries you ship to should determine if you need additional contact center needs, or the need to outsource services. Here’s how Brooks Brothers works with its global customers.
Why Exceeding Fulfillment Expectations is the New Holiday Ecommerce Strategy
With each passing year, more ecommerce retailers urge their holiday shoppers to trust that they’ll be on time delivering each gift off their list. When customer care goes the extra mile, and CSR channels are well-prepared for holiday traffic, fulfillment presents retailers with another chance to shine in the eyes of seasonal shoppers.
What Omnichannel Shoppers Mean for Retailers and Customer Loyalty
In our omnichannel world, creating loyal customers will come down to being relevant to each shopper – whenever and however they choose to interact with you, whether that’s in-store, online, via email or on a mobile device.