5 Retail Customer Experience Predictions for 2014
The customer experience is one of constant change. And customers are expecting retailers to keep up, regardless of the channel. Here are a few things we might get to see in 2014.
Operations & Fulfillment
Men’s Wearhouse Introduces International Shipping for Online Customers
Men’s Wearhouse extends its reach to existing customers who live outside the United States by offering international shipping.
Brooks Brothers Michael Moseman Gets Candid on Customer Service
Michael Moseman, Director, Customer Contact Center at Brooks Brothers, got candid with Multichannel Merchant and discussed how he uses social media on a day-to-day basis, what merchant he thinks is mastering the art of customer service right now, and some other things you may not known about him.
5 Ways to Cut Your Order Fulfillment Costs
It’s no secret that online shoppers are looking for low-priced items, free shipping or free returns. As a result, merchants are looking for ways to keep costs low while fulfilling orders in ways that don’t break the bank. To help solve the dilemma, here are five simple ways to cut fulfillment costs that don’t involve big hardware or software investments.
Thanks Amazon for Taking Care of My TV
This past weekend I moved out on my own from my parent’s house into a small apartment here in Connecticut.
Amazon Price Hike to Have Limited Effect on Subscribers
Amazon announced late last week during its fourth quarter conference call to investors that it was planning on raising its Amazon Prime annual subscription of $79 to potentially $99 or even $119. Even though the increase may seem steep, many experts are saying the move will not hurt business.
Email Personalization: Going Beyond the First Name
When marketers hear the word “personalization” too many still think it means putting a first name on an email. While that old school tactic still works, there is so much more marketers can do to create engaging campaigns that reach a customer on a personal level.
Destination Maternity Reports Q1 Sales Decrease of 0.3%
Net sales for the first quarter of fiscal 2014 decreased 0.3% to $134.8 million from $135.3 million for the first quarter of fiscal 2013.
Big Operational Changes Needed for Holiday 2014
If Holiday 2013 demonstrated anything to ecommerce merchants, it was that we need better ways to meet customer expectations and deliver products. So what did we as an industry learn during this challenging holiday season? Here are key observations by ecommerce and catalog operations experts.
UPS Outlines 4-step Plan for Holiday 2014
In its Jan. 30 earnings call, UPS COO David Abney shared four key areas that UPS must address before holiday 2014.