As the associate project manager at Moosejaw Mountaineering, Jerry Hoopfer prides himself on the fact that his staff has an unwavering ability to take ownership of customer contact. Hoopfer took some time to get candid about customer service, social media, and who, in his opinion, is mastering the customer service space right now in this Q&A with Multichannel Merchant.
From the number of markets they serve to the number of items, number and size of fulfillment warehouses, etc. — most everything about Amazon.com is big, even behemoth. This infographic sums up just how big Amazon is.
Amazon’s fourth quarter financials have been released which show net sales have hit $25.59 billion and an increase of 20% compared to Q4 2012.
tommee tippee, a baby bottle brand, announced its line Closer to Nature baby feeding products and accessories is now available on Amazon.
Amazon has announced that it will now offer Sunday deliveries to a number of customers in cities across the United Kingdom, and Amazon Prime members in the UK can now receive their packages on Sundays at no additional charge.
In an effort to draw an even larger gap between itself and its competitors, Amazon has been awarded a patent that could potentially ship products to consumers before they even place an order. Welcome to Amazon’s new, futuristic fulfillment.
It was a record setting year for the sellers on Amazon who use the Fulfillment by Amazon service. According to a release from the marketplace, the number of sellers using the fulfillment service grew more than 65% in 2013 compared to 2012. Also, Fulfillment by Amazon shipped more units worldwide during the fourth quarter of 2013 than the total number of FBA units combined in all of 2009 and 2010.
UPS and FedEx both announced this week that delays in their delivery services would result in Christmas presents not being under their customer’s tree. In this video, Joe Bobko, managing director of The Bobko Group, talks with Multichannel Merchant senior content manager Tim Parry about these issues that affect the shippers, the merchants and the consumers.
Amazon put out a press release on Dec. 26 to announce a record-setting holiday season for Amazon Prime, the annual membership program offering unlimited free two-day shipping on millions of items. The problem is, Amazon’s announcement came two days after UPS announcements delays in deliveries that meant shipments scheduled to be under Christmas trees would not arrive on time.
I figured I’d look for a few suggestions. That’s when I found Amazon Oddities and Weirdness: The Inexpensive Strange Stuff Want to see the 10 weird items I think I’m buying with my Amazon gift card? Then check out the following pages.