The ability to delivery a high-quality omnichannel experience has never been more critical than during the post-pandemic era, but most brands aren’t prepared to meet consumer expectations, according to a report from NewStore. Not surprisingly, providing safety and convenience were atop the list of winning practices cited.
NewStore releases the 2021 Omnichannel Leadership Report, an assessment of nearly 200 luxury, premium, and lifestyle brands’ omnichannel competence in the age of COVID-19 The pandemic has sped up omnichannel … Continue Reading →
The U.S. government is cracking down on the sale of counterfeit ecommerce items and pirated goods, warning of stricter rules and penalties for participants in a rogue economy that was valued at $509 billion in 2016. A DHS report announcing the crackdown came in response to an April 2019 memorandum from President Trump.