How to Select a Reliable Shipping Partner
Shipping is a major component if you are thinking about expanding your business globally.
Operations & Fulfillment
Working to Avoid Another Holiday Shipping Disaster
Experts and executives talk about steps being taken to avoid the holiday shipping snafus that caused delays and angry customers in 2013.
Measuring What Matters in the Contact Center
It should not come as a surprise that the most important contact center metrics, according to the MCM Outlook 2014 survey results, involve making customers happy.
A Same-day Delivery Believer
I’ve been skeptical about the need and demand for same-day delivery services, mostly because of the price that I thought would be required for the service. All that changed, when I got this email from Amazon.
Despite Revenue Gains, USPS’s 3Q Net Loss Hit $2 Billion
First, the good news: USPS’s shipping and package revenue was up 6.6%and standard mail revenue grew 5.1%. Here’s how operating expenses dragged the USPS down.
Google Teams Up with Barnes & Noble to Take On Amazon
Aiming for Amazon, Google adds Barnes & Noble to its Google Shopping Express same-day delivery program in Manhattan, San Francisco, West Los Angeles.
Amazon Adds Same-Day Delivery in 6 New Cities
Amazon today announced same-day delivery is being added in the Baltimore, Dallas, Indianapolis, New York City, Philadelphia and Washington DC metro areas.
Amazon to Open 15 Sortation Centers in 2014
Amazon’s plans for new sortation centers are part of its larger goals of getting close to the customer, Sunday delivery and competing with major carriers.
Can Your Business Pass the Back-to-School Test?
Some tips for online merchants in order to be prepared for success in the back-to-school shopping season.
Engaging Customers on all Channels
Missing any customer contact, or responding too slowly, often results in lost sales and revenues. Here’s how omnichannel merchants can better manage inbound customer requests from multiple engagement channels.