Angie Stocklin has a BS, Psychology and an Ed.S, School Psychology. Pooja Agarwal has a BA in Economics and Anthropology from the University of Michigan. So what led them into the male-dominated field of direct-to-customer operations? In Multichannel Merchant’s September 2016 issue, we look at the success stories and accomplishments of Stocklin, Agarwal, and eight other female D-to-C operations executives.
Women are making big strides in direct-to-customer operations, which is traditionally a male-dominated field. In its September 2016 issue, Multichannel Merchant profiled 10 women who have risen to great heights in direct-to-customer operations. These are their stories.
Angie Stocklin has two degrees: a BS in Psychology and an Ed.S. in School Psychology. So how do those degrees translate into Stocklin’s day-to-day role as the COO of direct to customer eye wear seller One Click Ventures? Check out Stocklin’s profile in Multichannel Merchant’s exclusive Women in Operations section.
Quick question: Which of the Big 3 U.S. parcel carriers delivers the most ecommerce packages? Surprise: It’s the United States Postal Service. So why are ecommerce merchants shifting their shipments to the USPS? Multichannel Merchant dove into this topic, and got some answers from some small- and medium-size merchants.
An acronym for “Net Promoter Score,” NPS gives us a direct window into the happiness and loyalty of our customers. But fool you not, this metric is trickier than it seems. Let’s first start by talking about what NPS is and how we calculate it.
Amazon was going to keep its store expansion plans a mystery. And Jeff Bezos would have gotten away with it, too, if it wasn’t for those meddling CEOs. So is Amazon going to open 300 to 400 bricks-and-mortar stores as General Growth Properties CEO Sandeep Mathrani said during its earnings call on Tuesday?
In November of 2015, we had a company first – an entire week with one, single error across thousand of orders between two e-tail outlets.
If there is anything we learned at all from 2014, it’s that merchants need to be different from their competitors in all facets of the business, especially the shipping and delivery portion of their business.