L.L. Bean CMO on Brand Communication Excellence
L.L. Bean’s CMO talks brand communication. The company recently won a Customer Experience Excellence award in that category from Multichannel Merchant.
3PL
Customer Experience Award Winners Demonstrate Retail Innovation
The awards, established to recognize retailers at the cutting edge of delivery, packaging, returns, customer experience and innovation, were presented in a ceremony at the annual Operations Summit 2015. See which retailer took home an award.
The West Coast Port Dispute: Lessons Learned for the Next Supply Chain Disruption
While it will take months for the return of normalcy after the West Coast port crisis, what about the next one? Partnering with a 3PL is one way to prepare.
O+F Advisor Distribution Center Roundup, Feb. 18, 2015
A listing of some recently announced expansions, additions and closures in retail distribution and fulfillment centers.
Multiple DCs May Be Best Bet to Reduce Shipping Costs and Time to Customer
Having multiple distribution centers may be your best bet to reduce shipping costs and shorten your time to customer.
Assets On Hand Among Criteria for Entering New Markets
Retailers considering whether to enter a new market via cross border with third-party logistics partners or with an in-country presence should consider factors like their cost of capital and inventory carrying policy, as well as what existing assets can be leveraged in that country, two experts told Multichannel Merchant.
Innotrac to Exhibit at IRCE 2014
Innotrac Corporation, a best-in-class commerce provider integrating digital technology, fulfillment, contact center and business intelligence solutions, will exhibit at IRCE June 10 -13 in Chicago.
SmartHub Report Finds Delivery Times Nearly Doubled over Cyber Monday
So how did over 230 of the leading merchants fare during the 2013 Cyber Monday? This report analyzed retailers response to shipping and delivery timing, free shipping, promotions, returns and customer service.
Shipping Promotions Major 2013 Holiday Focus
A new study by Innotrac has found that the most popular types of promotions offered by merchants over the 2013 holiday season were shipping offers. In fact, 34% of all promotions offered in holiday 2013 were shipping related and the single most offered promotion during the holidays was free shipping.
New Innotrac Study Looks Into Holiday 2013 Experience
Innotrac has released the findings of its SmartHub Holiday Promotions study which tracked the entire ecommerce experience from ordering, to shipping, packaging, customer service, and returns through the eyes of the customer.