Study Reveals Customers Will Abandon a Brand Due to Poor Experience
Customers will abandon a brand as a result of poor customer experience, according to a new study. See what customers value most from a brand and what will drive them away.
customer experience
Customer Experience Remains Top Priority for Retailers
Some of the top ecommerce initiatives retailers are tackling in the second quarter are centered on the customer experience. This study by SLI Systems highlights what retailers are focusing on as their top initiatives before the peak holiday season.
Managing Customer Churn from the Get-Go
As online subscription-based services filter into every major industry from snowboards and luxury cars to baby diapers, managing churn rates can spell the difference between success and failure. Online merchants need to understand both involuntary and voluntary customer churn in order to combat them.
12 Tips to Reduce Customer Hold Times
Reducing the amount of time your customers stay on hold will not only result in shorter handle times, but it will make them more satisfied and your agents a lot happier. Here are 12 tips to reduce the amount of time your customers wait on hold in your contact center.
3 Things Successful Retailers Have in Common
While there is no one single way for companies to succeed in driving ecommerce growth, there are some fundamental ecommerce and supply chain strategies that many successful companies follow. Here are the best practices to ensure success for your ecommerce business.