The Pros and Cons of Drop Shipping for Ecommerce

| Roberto Garvin

Drop shipping used to be a bit of a buzzword when it was first introduced in the ecommerce world. Today, it’s used by almost a quarter of online businesses as a primary order and fulfillment method. Here’s a look at the pros and cons of drop shipping to help you determine if it’s the right business model for your brand and business.

Nearly All Retailers, Manufacturers Cite Increased Sales from Drop Shipping

| Mike O'Brien

Drop shipping is seen as beneficial by nearly all retailers and manufacturers who take part in it, the former from an expanded SKU assortment without inventory carrying costs and both parties from increased sales, according to a new survey from Lehigh University and DiCentral. Eighty-seven percent of respondents said it boosted sales.

How to Determine Your 3PL System Requirements

| Brian Barry

Critical systems functionality and efficient fulfillment are at the heart of a multichannel strategy, and merchants must meet compliance standards of marketplaces and big-box stores. Many 3PLs can bring this functionality and cost effectiveness to ecommerce sellers, manufacturers and brands. Here’s how to make it work for you.

5 Pitfalls of Dropshipping and How to Avoid Them

| Sina Djafari

While dropshipping ties up fewer resources in inventory and warehouses and seems a no-brainer, it can also put brand image and customer experience at risk. An online retailer and dropshipping advocate turned logistics expert details the challenges retailers face and how to overcome them.

How to Assess Your Drop Shipping Customer Service

| Brian Barry

Offering merchandise from drop shipping vendors has greatly extended the assortment of thousands of ecommerce and omnichannel brands, with many choosing to drop ship 100% of their merchandise. The challenge: Maintaining high customer service standards and vendor compliance. Here’s what we found from mystery shopping two major merchants.

Operations Summit 2017 Once Again a Jam-Packed Affair

| Mike O'Brien

Next week the team at Multichannel Merchant is eager to join 800+ professionals from across the spectrum of direct-to-customer and ecommerce operations and fulfillment at the David L. Lawrence Convention Center in Pittsburgh, PA for our fifth annual event. Looking forward to seeing you all there!

The Perfect Customer Order Demands Perfect Execution

| Allison Manetakis

To execute the perfect customer order, your order management solution must deliver what customers now expect – the omnichannel experience of buy anywhere, fulfill anywhere and return anywhere. Otherwise, they’ll quickly find somewhere else where they can get that experience.

Wayfair, Wayfair.com, ecommerce, Joss & Main, Birch Lane, AllModern, DwellStudio

Wayfair Names Head of Operations Product Innovation Team

| MCM Staff

Doran Robinson, a former operations executive with athenahealth and Capital One, has joined Wayfair as Vice President of Operations Product Innovation. He will oversee expansion of Wayfair’s fulfilment and service systems and lead efforts to improve its post-order experience.