Consumers are giving brands a huge thumbs down when it comes to the overall shopping experience. According to a new study from Oracle and Customer Bliss, an overwhelming 82% of respondents said they had a disappointing or upsetting shopping experience, and 78% said they had been dissatisfied with a customer service experience.
Today’s shoppers increasingly are digital natives, which means they prefer technology-based solutions and hold high expectations when it comes to the end-user experience. In fact, recent market research found that 86% of shoppers are willing to pay more for a better customer experience.
GNC announced plans to close 900 stores or about half of its total portfolio, with a focus on underperforming mall locations, part of the overall trend of thousands of store closures as fewer people hit the doors with ecommerce growing.
Total back-to-school spending is expected to reach $80.7 billion, down from $82.7 billion last year, according to The National Retail Federation’s annual survey. Here is what retailers can expect from shoppers this school season.
As the world of commerce becomes increasingly omnichannel, the boundaries that once clearly separated ecommerce markets have begun to fade away. Whereas a brand might have traditionally kept business-to-business (B2B) sales and business-to-consumer (B2C) sales in siloes, today’s connected commerce experiences have created a new selling environment: B2B2C.
While there are some concerns about robots replacing humans and taking their jobs, with U.S. unemployment at about 3.6% ecommerce companies are struggling to find enough workers. Thus companies are seeing robotics as a way to close the gap and augment human labor instead of replacing it. Find out more in a new MCM report.
Susan Tynan, founder and CEO of Framebridge, said said she decided to start the company five years ago after a bad experience at a custom frame shop made her realize the category was rife for disruption. Tynan talked about the ups and downs of growing and scaling the business at the IRCE conference in Chicago.
Workers at an Amazon fulfillment center in Minnesota are planning to rain on the company’s Prime Day parade, organizing a walk-off to call attention to working conditions, employee status and pay, according to a report in Bloomberg. The workers plan to stage two three-hour walk-offs on different shifts on Monday, July 15.
To determine if your ecommerce fulfillment center is running as efficiently as possible, start with an operations audit or assessment, taking into account quantitative and qualitative aspects of all processes and systems. Here are 11 ways to reduce costs, make your operations run smoother and improve the customer experience.
At Ecommerce Operations Summit 2019, Hanko Kiessner, CEO of Packsize, Jamie Markland, associate director of operations at Boll & Branch and Rob Bass, chief supply chain officer at Best Buy, discussed their ecommerce packaging sustainability journey and the benefits realized. Here are some of the insights they shared.