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How Intelligent Fulfillment Helps Meet Consumer Demands

| Michael Johnson

Increasing demand for next-day and same-day delivery is forcing companies to adopt new strategies and restructure traditional methods to compete. How can you evolve from surviving to thriving in a disrupted economy? Intelligent fulfillment is one way, a multi-layered strategy powered by data and analytics.

MCM Outlook 2021: Past the Pivots to Ecommerce Operations Efficiency

| Mike O'Brien

Now that the challenges of the lockdown era are behind, and disruptions have solidified into new consumer behaviors and business practices, what’s next for ecommerce operations? In our annual MCM Outlook report, we talk to retail leaders and industry experts to drill down into how companies are faring and what’s working.

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Post Disruption, Ecommerce Marketplaces Are Here to Stay

| Adrien Nussenbaum

As a bored, locked-down country lurched from trend to trend, retailers scrambled to cover demand. It’s no surprise ecommerce marketplaces thrived, connecting customers with 3P sellers to outperform even the strong growth of ecommerce as a whole. Their diversity gives them resilience during periods of complex change.

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Omnichannel Shoppers: Converting Them in 2021

| Dhruv Mehta

Getting traffic to your site is one thing, and converting then is another. Unfortunately, many ecommerce stores experience a high bounce rate because they fail to provide what shoppers are looking for: A great shopping experience beyond price and quality. These 5 tips will help you deliver a seamless experience that converts.

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Retail: Stickiness of Digital Shift Resets Priorities

| Mike O'Brien

A new report from the Retail Industry Leaders Association (RILA) and McKinsey & Co. highlights how sticky the digital shift has become over the past year, and how important personalization, supply chain optimization, omnichannel and sustainability have become to ensure survival in the new landscape.

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Flowspace Raises $31M in New Funding Round

| Mike O'Brien

Flowspace, a provider of warehouse-on-demand software and services, has raised $31 million in a new round to expand its business and build on capabilities like predictive analytics to help retailers achieve fulfillment network optimization through precise fulfillment hub and inventory positioning.

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Target Hits a Q4 Omnichannel Home Run

| Mike O'Brien

Target, one of the clear retail winners in the pandemic era, posted another impressive quarter, with Q4 revenue, earnings and comparable sales outpacing projections and its omnichannel strategy firing on all cylinders as it reported a $9 billion gain in market share based on internal and market research.

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A Peek into 2020 Peak: Fulfilling the Promise of Omnichannel

| Zach Thomann

Coming after a year of economic contraction and retail disruption, the 2020 peak holiday season threatened to be brutal on retailers. While some retailers had exceptional results, operational challenges limited opportunities. See what a recent study revealed about the impact of pre-peak investments on reducing capability gaps.

Omnichannel operations are the future of brick-and-mortar and DTC retail.

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10 Ecommerce Fulfillment Trends to Pursue in 2021

| Perry Belcastro

The past year has redefined how Americans shop. Ecommerce, BOPIS and curbside are table stakes, and free shipping is expected. What exactly does that mean for ecommerce fulfillment operations? Now more than ever, they must be strategic, sophisticated and responsive. Here are 10 key areas to pursue in 2021.

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Will Dark Stores Outlast the Pandemic?

| Mike Chou

Dark stores, even as a temporarily approach, can help offset the cost of underperforming stores and the expense of freight and logistics, especially in more densely populated areas. It also takes online fulfillment out of store operations, allowing retailers to concentrate on customer service and minimizing inventory confusion.