Study Reveals Customers Will Abandon a Brand Due to Poor Experience
Customers will abandon a brand as a result of poor customer experience, according to a new study. See what customers value most from a brand and what will drive them away.
Omnichannel
3 Hurdles to Overcome Before Endless Aisle is a Reality
To create a true endless aisle customer experience, retailers need a system to supply and manage that additional inventory, then get items to consumers quickly and efficiently. Here are 4 key components that retailers must get right in order to turn an endless aisle concept into reality.
3 Threats to Retail Success During Holiday Peak Season
Many retailers are already preparing for the holiday season, and most definitely should as early as Amazon Prime Day on July 11. In a recent study by Radial, peak season accounts for more than 30% of total yearly sales for retailers, which means even one small slip-up can affect annual revenues. Before retailers go into the holiday season, here are three threats they need to watch for.
How to Prevent Fraud in Buy Online Pickup in Store
While buy online pickup in store has become a popular tactic for omnichannel retailers, fraudulent transactions are approximately three times more likely to occur, To combat this risk, it’s imperative to take proactive steps. Here are some ways to reduce the fraud risk associated with BOPIS.
Using RFID for Omnichannel Fulfillment Success
While retailers tested RFID technology in the supply chain over a decade ago, the landscape is much different now. It enables visibility and efficiency in supply chain operations. Here are 5 ways RFID technology is making a difference in omnichannel fulfillment.
Top 3 Ecommerce Trends and Predictions for 2017
2016 saw some huge developments in the world of ecommerce. From leaps in social media and mcommerce to pushing the boundaries of omnichannel strategies, ecommerce made some significant moves forward. So what is in store for 2017? Here are a list of predictions and trends to look forward to this year.
New Digital Fulfillment Strategies Help Meet Customer Expectations
Consumers want fast, free and transparent delivery, and they want to be kept in the loop each step of the way. Driven in large part by Amazon, a new level of service is influencing the buying decision. Download this report and find out why merchants need to invest in fulfillment technologies.
Abercrombie & Fitch Co. Looks For Potential Buyer
Abercrombie & Fitch Co. reported that, after receiving expressions of interest, it is in preliminary discussions with several parties regarding a potential transaction with the company.
How Technology is Driving Personalization Success for Fabletics
Knowing all there is to know about a customer is the focus for athletic-apparel retail brand, Fabletics. Technology has made that possible for the brand both online and in-store. Here is how Fabletics is using technology to achieve a more personal relationship with its customers.
Customer Experience a Key Aspect of Retail Supply Chain Operations
Retailers are having a hard time updating their supply chain systems and technologies to keep up with the new reality of heightened customer expectations in an era of digital disruption but are feeling increased pressure to do so quickly, according to a new survey from Convey.