Multichannel Merchant has published its fourth annual MCM Top 3PL listing for 2019, a searchable directory of leading third-party logistics (3PL) providers in ecommerce and direct-to-customer operations. This key resource lists the capabilities and experience of over 50 top 3PL providers, helping you select the right one for your needs.
The holiday season is officially here and contact center managers around the world are prepared for the busiest time in retail. Traditionally, much of this preparation has focused around staffing up to manage peak volume, strategizing to hit KPIs, hardening websites and IT infrastructure and optimizing inventory and fulfillment. Here is how several technologies like AI can be leveraged in social customer and engagement strategy to create efficiencies that make your agents and operations more productive by increasing response rates and response times.
As Amazon gets stronger and competition rises, you need to continually find ways to reduce expenses and improve the customer experience. Drawn from hundreds of operations blogs we have written for Multichannel Merchant, here are 13 ways to make your fulfillment operations more efficient and improve performance.
“Dock-to-stock” is the battle cry of every receiving department, because every one of them faces the same pressure to meet daily service levels. A best practice for ecommerce companies is clearing the dock and staging areas in the same shift. Here are 11 ways you can improve your dock-to-stock performance.
It’s hard to escape the chatter claiming the death of the traditional retail store. And, when stores do go bankrupt, we hear the same explanation: Ecommerce and direct-to-home delivery has turned brick-and-mortar retail into an outdated model for serving customer needs and desires. Here are some key areas to think about when fulfilling from a retail store.
In our monthly MCM CommerceChat podcast, Angie Stocklin of One Click Ventures discusses how to provide a consistent customer experience across every touchpoint to foster true customer centricity. Angie will be speaking on this topic at the seventh annual Ecommerce Operations Summit 2018, April 3-5 in Columbus, OH, in a session entitled “It Should All Look the Same: Creating True Cross-Channel Customer Centricity.”