While shoppers love free ecommmerce returns, they can be a logistical and financial nightmare for retailers, forcing them to rethink processes to offset pre- and post-return losses. This is causing more companies to seek technology solutions for reverse logistics as well as auction marketplaces for disposition of goods.
As merchants search for ways to contend with the behemoth of Amazon – which accounted for about half of ecommerce sales in 2017 – many are focusing on the last mile, returns and outsourcing to battle back. This MCM Outlook report, based on our annual survey of Multichannel Merchant readers, looks at trends and stats in all three areas.
Many retailers are already preparing for the holiday season, and most definitely should as early as Amazon Prime Day on July 11. In a recent study by Radial, peak season accounts for more than 30% of total yearly sales for retailers, which means even one small slip-up can affect annual revenues. Before retailers go into the holiday season, here are three threats they need to watch for.