real-time payments card POS feature

Real-Time Payments Can Unlock New Value for Retailers

| Jack Baldwin

While real-time payments offer retailers faster processing and lower costs, they can unlock new value by enhancing the customer experience, improving loyalty and offering more insight into consumer needs and shopping behaviors. To capitalize on these opportunities, retailers and their PSPs need modern back-office systems designed to operate in a real-time payment environment.

call center agent feature

Call Center Security Equals Customer Satisfaction

| Mishel Mejibovski

Effective customer data management is par for the course in the call center, so data protection is critical. Unfortunately, traditional browsers often lack necessary security controls, leaving data significantly vulnerable to cyber threats. You need a solution that not only provides necessary security controls but also enhances the UX while streamlining processes to increase productivity and efficiency.

ecommerce fraud hacker screen hero

Strengthening Ecommerce Fraud Operations During Economic Uncertainty

| MCM staff

As with any period of economic uncertainty, fraudsters find opportunities to exploit security blind spots, often driving fraud rates up across industries. In this free Multichannel Merchant webinar, joined by Sift, learn how to build business resilience and repeatable fraud management strategies as the threat level rises in a challenging time.

Magento logo feature

350+ Magento Ecommerce Sites Hit with Hack

| Mike O'Brien

More than 350 ecommerce sites running Magento 1 were hit with the same strain of MageCart malware the week of Jan. 31, a card skimming attack that exploited a known leak in the Quickview plugin, according to a report from security provider Sansec.

Standing Out in a Future of Seamless Payments

| Ed Whitehead

For an ecommerce business, seamless payments are vital. According to one study from Baymard, 18% of U.S. online shoppers have ditched their cart in the last three months due to long and complicated checkout processes.
Now is the time to improve seamless payments for your ecommerce business. Here are some tips to guide you.

5 Reasons Why Checks and Cash Are Slowing You Down

| Mikkel Hyldebrandt

For the logistics industry, historically heavily reliant on a checks and cash economic system, converting to consumer-like electronic payments similar to Venmo or Paypal was fast-tracked for many out of a necessity to limit exposure to the coronavirus. It also proved to be a revelation of unrealized, long-lasting advantages.

mobile payment feature

5 Ways to Improve the Mobile Payment Experience

| William Dawsey

Mobile payment has never been more important, with an estimated 70% of all ecommerce sales to come from it by 2022. However, just implementing that option isn’t enough. It’s crucial to make the mobile payment experience as seamless as possible. Here are 5 of the most effective ways to improve the mobile payment experience.

MCM CommerceChat podcast

Mobile Apps in 2021: TikTok, Ad Spend and Livestreaming

| Mike O'Brien

Cyber Weekend 2020 presented yet more evidence of the the monster that is mobile commerce: 40% of Black Friday sales were from smartphones, Adobe said. As mobile apps going hand-in-glove with this phenomenon, we talked to Lexi Sydow of App Annie about mobile app trends to follow in 2021, including TikTok and livestreaming.

paypal app

5 PayPal Chargeback Scams and How to Prevent Them

| Suresh Daksina

PayPal has a reputation for safety and security, which makes it the first choice for many ecommerce businesses that need to have a way to accept online payments. Unfortunately, fraud and criminal activities still occur there as elsewhere. Here are 5 PayPal scams any ecommerce seller using the widespread service should watch out for.