Subscription boxes have grown in popularity, largely by offering a curated collection of items designed to delight recipients. With multiple components, however, order fulfillment can often be a complex, labor-intensive process. To ensure optimal efficiency and control costs, it is important to approach the kitting process strategically.
While subscription box businesses may not experience the 20% to 30% return rates of ecommerce, they still wrestle with their share, and how they handle them can significantly impact subscriber retention. It is critical to provide efficient, hassle-free service and prompt refunds where necessary. Here are key factors to consider.
Parcels are small, but have a big bottom-line impact for subscription box businesses. Whether you’re sending curated boxes, doing replenishment or ecommerce orders, shipping puts pressure on limited transportation budgets. If cost are getting proportionately higher, it’s time to reevaluate your parcel management approach.
The world is a different place than it was just a month ago. As companies try to maintain their business and stay afloat, many are wondering about the long-term impact of coronavirus on the retail and ecommerce industry. Here are some ways the dynamics of retail and services may be impacted in near term and in the years to come.
The effects of the novel coronavirus known as COVID-19 are being felt globally. Given the widespread impact, most subscription-based businesses are sure to feel the repercussions long term. Given the many challenges it presents, planning now to ensure that your business can adapt as this new reality unfolds is your best move.
Order fulfillment can be overwhelming, particularly as your subscription box business grows and evolves. You’ve put considerable time and effort into building your business, and you want to find a fulfillment partner who can help meet your goals and give them the tools to succeed. These 7 strategies can help guide the process.
Order fulfillment is one of the biggest challenges for subscription box companies. Peak order processing, unpredictable growth patterns, slim profit margins and high shipping costs are just a few of the most common pain points. Want to master subscription box fulfillment? Steer clear of these 7 common pitfalls.
Customers may enjoy an element of surprise with their subscription box contents – but not when it comes to order details. Successful subscription companies make it a priority to educate customers about the fulfillment process and manage expectations. You should be able to anticipate and address these 5 customer questions.
One thing is clear: we’re living in a subscription service economy that is only going to expand. Brands from Nike and Bloomingdales to Coca-Cola, Mercato and GNC have taken the plunge, and organizations across all industries are seeing subscription offerings as a growth engine. Here are 4 predictions for subscription services in 2020.
While subscription commerce is up, many subscription box companies are challenged to maintain their subscriber base. The median churn rate for subscription boxes is 10.54%. What can your company do to retain subscribers? Here are 5 effective strategies and the fulfillment best practices necessary to support them.