Whether launching new supply chain software or migrating from an existing system, having a precise evaluation and selection process drives operational effectiveness. It also reinforces transparency and fluidity throughout the organization. A thorough evaluation mapping process is one of the most powerful tools you have.
Companies are challenged to rethink skills, redesign new roles and responsibilities and to reorganise their structures and workplaces. But are you ready to jump the gap? The future of work concept is sweeping across sectors and industries, and supply chain managers need to put it as the top of their agendas.
Classic revenue enhancement is defined as selling the right product to the right customer at the right moment and the right price via the right distribution channel with the best efficiency. Let’s explore the importance of incorporating revenue management into a continuous business improvement cycle for the supply chain.
In ecommerce, we formerly used revenue, market share and similar metrics to gauge success. But if customer experience is going to be the touchstone of success, customer lifetime value (CLV), or the amount a brand can expect from any given customer over time, should be our guiding principle.
Underscoring the growing importance of sustainability and an environmental focus among values-conscious consumers when choosing brands, a new survey of shoppers in the U.S., the UK, Germany and France showed just how much these issues matter during the purchase decision process. Photo credit: Charles Etoroma on Unsplash
Abe Eshkenazi, CEO of the Association for Supply Chain Management (ASCM), said organizations need to take more of a long-term, systemic view vs. short-term fixes in response to a crisis. In this MCM podcast, Eshkenazi stresses the need for better visibility to read demand signals, and consideration of upstream/downstream effects. of efforts in any one node.
Freight forwarders who excelled as partners during crisis points will be well positioned to turn recent first dates with shippers into long, beautiful relationships. They have been using tech to create efficiencies that allow them to devote time and attention to stellar customer service over the past two years when business was tough.
FedEx and Microsoft are expanding their partnership to offer “logistics as a service” to retailers and brands, including using the latter’s Dynamics 365 order management system to glean data insights from the 17 million packages passing through the FedEx network each day.
Frontline workers have been the focus for the past two years. This term conjures up a variety of images, and until now truck drivers were probably not one of the first that came to mind. Drivers have been overlooked and overworked and in high demand throughout this pandemic – among the unsung heroes now getting their due.
From ongoing supply chain and port woes tying up production, distribution and fulfillment worldwide to an encouraging bounce on holiday sales, 2021 was an up-and-down affair in retail and ecommerce, but deep-pocket investors saw all kinds of potential as billions poured in and unicorns proliferated.