As ecommerce sales ramp up, especially heading into the holidays, merchants face growing pressure to deliver the perfect order. To meet customer expectations, you need to get the right product to the right customer at the right place and the right time. To do so, you need to establish meaningful key performance indicators (KPIs).
For those overseeing ecommerce and direct-to-customer operations and fulfillment, Multichannel Merchant is launching a new subscription content series, “The Ecommerce Workforce Management Insider.” Each month we’ll bring you insights and viewpoints from experts in the retail, ecommerce and provider communities.
To succeed in this new world of retail disruption and ever-shifting customer demands, smart brands are moving to a direct model. The benefits of DTC can be substantial but require a dramatic retooling of operations, from customer service to returns management, direct merchandising, direct delivery and warehousing and logistics.
To keep you informed about major changes taking place in the industry, Multichannel Merchant is conducting research into how ecommerce fulfillment operations are managing through this time and looking to improve their performance – but we need your help. Take our brief survey and we will share the results in a subsequent report.
Considering all the challenges facing today’s ecommerce fulfillment center operations, how should you go about conducting an assessment, and what are the objectives? Here are 12 key aspects of a complete ecommerce fulfillment center assessment that will help make your operations more productive and efficient.
Shipping and manifesting systems have used barcodes for a long time, but not to their full potential. In recent years adoption is increasing as businesses find they can dramatically increase control of their fulfillment center operations. Here are 11 ways barcode can provide greater operational efficiency, cost savings and a good ROI.
In-kind giving is ideal for offloading overstocks, obsolete merchandise, discontinued products and returns. Even though unwanted inventory no longer benefits your business, it can still be very useful to those in need, and there are ways to optimize your donations. See how you can do well by doing good with your unwanted stock.
The pressure is on ecommerce merchants to get orders out faster so customers don’t go to competitors when the experience is flawed. This is why more fulfillment centers are implementing warehouse automation, including robotics, to address throughput and efficiency issues. This MCM report covers the latest solutions and trends.
One of the biggest challenges companies face in acquiring a new WMS is how to budget accurately. To make matters worse, when companies ask vendors for the cost, they may get an incomplete picture. To develop an accurate budget for replacing your current warehouse system, focus on these 9 cost categories.
Where do you go to learn what solutions and strategies others in ecommerce and omnichannel have successfully implemented? Ecommerce Operations Summit 2019, April 9-11 in Columbus, OH, is totally geared to all things DTC. It’s the perfect venue to validate your approach, save on costs and improve the customer experience.