180 Packing Days ’til Christmas
Dear Mr. Claus, We know you see us when we’re schlepping, but we wanted to remind you that we are very worried about the 2004 Christmas rush. Every year,
Warehouse
Dot.Comeback
A company that neglects its website may be committing commercial suicide. A self-serving dot-com platitude from five years ago? No that’s the respectable
DC CONFIDENTIAL
In the spring of 2003, after enjoying five years of double-digit growth, Benchmark Brands Inc., a Norcross, GA-based multichannel retailer of foot-care
Take It Away
Multichannel shoppers are an evolving breed, changing right along with the technology on which they must rely, and frequently presenting behavioral surprises
A Touch of Serendipity
We all know the word finding what we’re not looking for. (If you’re a lexical history buff, you know the origin of the word Horace Walpole’s 18th-century
Museum Piece
POPPING THE BUBBLE WRAP that came with your birthday gift? Stop! You may be destroying a collectible. Sealed Air Corporation’s Bubble Wrap cushioning
Absolut Efficiency
DESPITE BEING TUCKED AWAY in the tiny Swedish coastal town of hus (pop. 10,000), V&S Absolut Spirits exports like a global giant. The spirits manufacturer
Training Day
Which would you rather do handle a rush job in the DC or spend time in training? The obvious answer may not always be the right one. A report from the
5 Steps to Managing Vendors
Not every vendor needs to be managed. This might sound like an absurdity, but there is some truth to it. Some vendor relationships can run on automatic
Happily Ever After
The promise of customer relationship management is great collecting real-time information that allows you to provide the right product, price, and service