Levi Strauss won the 2016 award in brand communication in Multichannel Merchant’s Excellence in Customer Experience awards, held in conjunction with partner Radial and recognized at Operations Summit. See how the venerable jeans company creates a consistent voice and messaging that reflects who they are and what they stand for in the marketplace.
Amazon had a massive Prime Day, reporting its biggest sales day ever, surpassing even its results on Black Friday or Cyber Monday as it overcame checkout glitches and social media grumbling. But some sellers said their results weren’t as off the charts as those of Amazon itself. See what else took place on Amazon’s much-promoted 21st anniversary.
Ecommerce in Denmark was a record-setting 100 billion kroner, or 13.44 billion euros, in 2015, representing 10% of the country’s retail market. But the flow of cross-border goods is mostly into the country, due to the high price of Danish goods and stiff overseas competition. See what else a national trade association discovered in a new report.
The global ecommerce logistics space is extremely attractive currently and will witness the rise of many new companies, according to a new report from Transparency Market Research. According to TMR’s findings, companies are already upping the ante in anticipation of explosive growth of the ecommerce sector in India and China.
B2B customers purchasing for work are, when it comes down to it, the same customers who also shop the B2C space online for personal purchases. These customers expect the same quality experience across the board, no matter if they are at their desk from 9 to 5, or on the couch at home after work. These three tips are just the beginning of all that you can do to boost your B2B ecommerce site’s user experience.
With expectations so high and pressure to consistently delight a daily reality, shipping and delivery is a huge component of the overall customer experience. So being atop the industry in this category is no small feat. Find out what Apple did to win the 2016 Excellence in Customer Experience award at Operations Summit for best shipping and delivery experience.
The role of a store associate should be to serve their local online customers just as much as their in-store customers. These omnichannel associates can provide ecommerce shoppers with a much better experience and can bring retailers the following three benefits.
If companies hope to keep their customers coming back, their first priority needs to be placed on customer experience. Here are 4 important areas companies must focus on to create the experience that customers now expect.
Many retailers face the problem of not understanding how to address tablets. Should they see full websites or be directed to mobile sites? What’s the best way to develop responsive sites for them? Here’s how you can best convert your tablet commerce shoppers.
Large multichannel, ecommerce and mcommerce merchants experience between 707 and 880 fraud attempts each month, and upwards of 60% of those attempts succeed. Here’s why merchants need to effectively dispute unjustified chargebacks, but also assess and change practices that may be contributing to errors or approval of unauthorized transactions.